Mickayla McGill
Willows,CA
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
6
6
years of professional experience
Work History
Crew Shift Leader
Pilot Flying J Travel Center
Orland, CA
10.2022 - 05.2024
- Assisted in the hiring process of new crew members and trained them on company policies and procedures.
- Monitored employee performance, provided feedback, and coached employees to enhance their customer service skills.
- Maintained accurate records of shift activities including sales transactions, labor costs, and inventory levels.
- Assigned duties to specific employees and teams according to roles and skills.
Player Services Representative
Rolling Hills Casino
Corning, CA
03.2018 - 06.2019
- Assisted customers with questions regarding gaming rules, regulations, and procedures.
- Answered incoming calls from guests inquiring about upcoming events or promotions.
- Inputted accurate data into computer systems while maintaining confidentiality of all patron information.
- Delivered outstanding customer service, ensuring maximum customer satisfaction.
Education
High School Diploma -
Orland High School
Orland, CA06-2013
Skills
- Compliance Awareness
- Motivation Techniques
- Team Management
- Staff Development
Timeline
Crew Shift Leader
Pilot Flying J Travel Center
10.2022 - 05.2024
Player Services Representative
Rolling Hills Casino
03.2018 - 06.2019
High School Diploma -
Orland High School