Arianna Tivy
Orlando ,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Hilton Grand Vacations Club
02.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Manager
Holiday Inn Corporation
08.2021 - 09.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Medical Assistant
Sterling Medical Group
06.2020 - 12.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Education
Associate of Applied Science - Medical Microbiology And Bacteriology
Valencia College
Orlando, FL06-2024
High School Diploma -
Olympia High School
Windermere, FL05-2019
Skills
- Customer service
- Call center experience
- Microsoft Excel
- [Software] CRM system proficiency
- Microsoft Office Suite
Certification
- CPR/AED Certification
CPR Certified
Certified CPR 2019-Present
Timeline
Customer Service Manager
Holiday Inn Corporation
08.2021 - 09.2024
Customer Service Representative
Hilton Grand Vacations Club
02.2021 - Current
Medical Assistant
Sterling Medical Group
06.2020 - 12.2023
- CPR/AED Certification
Associate of Applied Science - Medical Microbiology And Bacteriology
Valencia College
High School Diploma -
Olympia High School
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