Arianna Wright
Lexington,KY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Strong leader and problem-solver with independent decision-making skills and sound judgment to positively impact company success. Knowledgeable and dedicated team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Chick-fil-A
Lexington, KY
01.2022 - Current
- Managed high-stress situations effectively
- Resolved customer complaints and handled escalated calls efficiently
- Responded to customer requests for products, services, and company information.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately. Also developed strong cooperative relationships with coworkers and management.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism and adaptability
- Assisted with inventory counts and trained new team members by relaying information on company procedures and safety requirements.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Sales Associate
Once Upon A Child Franchise
Lexington, KY
10.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
No Degree - Animal Science Pathway
Locust Trace AgriScience Center
Lexington, KYHigh School Diploma -
Lafayette High School
Lexington, KY05.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Money handling abilities
- Conflict Resolution
- Complaint Handling
- Payment Processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft Outlook
- Team Development
- Prioritization
- Filing
- Product Sales
- Coordination
- Assertiveness
- Order Fulfillment
Timeline
Customer Service Representative
Chick-fil-A
01.2022 - Current
Sales Associate
Once Upon A Child Franchise
10.2021 - 01.2022
No Degree - Animal Science Pathway
Locust Trace AgriScience Center
High School Diploma -
Lafayette High School