Arianna Young
Dallas,Texas
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Security Officer
Allied Universal Security Services
10.2023 - 01.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Collection Specialist
SWC Group
09.2023 - 10.2023
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Maintained high volume of calls and met demands of busy and productive group.
Dietary Aide
Skyline Nursing Home
03.2023 - 06.2023
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
Pharmacy Sales Associate
Walmart
10.2022 - 02.2023
- Counted, sorted, unpacked and labeled incoming merchandise and pharmaceutical products.
- Organized medications for pharmacists to dispense by preparing labels, reading medication orders and prescriptions, assembling intravenous solutions and calculating quantities.
- Handled sensitive customer information with utmost confidentiality, adhering to HIPAA regulations at all times.
- Managed cash register transactions accurately, balancing till at the end of each shift.
- Assisted customers by locating requested items, answering product questions and referring customers to on-duty pharmacists for medication inquiries.
- Maintained a clean and organized sales area, contributing to a professional and welcoming store environment.
- Resolved customer complaints professionally while maintaining a high level of service quality standards.
Education
Medical Assistant -
CHCP College of Health Care Professions
Dallas, Texas05.2024
High School Diploma -
David W Carter High School
Dallas, Texas06.2022
Skills
- Problem Solving
- Customer Service
- Active Listening
- Typing
- Computer Skills
- Cash Handling
- Data Entry
- Communication Skills
- Detail Oriented
- CCTV Monitoring
Timeline
Security Officer
Allied Universal Security Services
10.2023 - 01.2024
Collection Specialist
SWC Group
09.2023 - 10.2023
Dietary Aide
Skyline Nursing Home
03.2023 - 06.2023
Pharmacy Sales Associate
Walmart
10.2022 - 02.2023
Medical Assistant -
CHCP College of Health Care Professions
High School Diploma -
David W Carter High School