Arianna Castro
New Rochelle,NY
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
8
8
years of professional experience
Work History
Retail Sales Associate
Federal Express
New Rochelle, NY
06.2022 - Current
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Tracked inventory levels throughout the day and restocked items as needed.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Processed and organized shipments, restocking merchandise on the sales floor promptly.
Copy and Print Associate
Staples
01.2020 - 01.2022
- Greet customers as they enter and respond quickly and attentively
- Ask open ended questions to build relationships and understand customers' needs
- Assist customers with tasks in the self-service area utilizing the copy machines and PC rentals
- Ask qualifying questions during consultation to generate potential leads
- Recommended potential products or services to management by collecting customer information and analyzing customer needs
- Prepared design and work to be accomplished by gathering information and materials
- Supported clients and customers and help ensure that customers are satisfied with products services, and features
- Supported customers by providing helpful information, answering questions, and complaints
Graphic Designer
Distrito Moda
01.2017 - 01.2018
- Illustrated concept by designing rough layout of art and copy regarding arrangement, size, type size and style, and related aesthetic concepts
- Prepared final layout by marking and pasting up finished copy and art
- Completed projects by coordinating with outside agencies, art services, printers, etc
- Maintained knowledge by attending design workshops; reviewing professional publications; and participating in professional societies
- Supported customers by providing helpful information, answering questions, and complaints
- Supported clients and customers and help ensure that customers are satisfied with products, services, and features
- Prepared design and work to be accomplished by gathering information and materials
- Maintained customer accounts by recording account information
- Recommended potential products or services to management by collecting customer information and analyzing customer needs
Graphic Designer
Publicidad Vision Len
01.2017 - 01.2018
- Used digital illustration, photo editing software, and layout software to create designs
- Created visual elements such as logos, original images, and illustrations to help deliver a message
- Designed layouts, including selection of colors, images, and typefaces
- Presented design concepts to clients or art directors
- Incorporated changes recommended by clients or art directors into final designs
- Reviewed designs for errors before printing or publishing them
- Received daily intake of images that require touch-up, refining and cropping
- Creatively designed templates and layouts for product lines that are eye-catching to consumers
- Developed and executed ideas, built brand awareness and bring the brand to life
- Successfully multi-task several projects at once, often with tight deadlines while maintaining careful attention to detail
- Communicated with content editing department to add content to templates and layouts
Education
Bachelor's - Visual Communication
Centro de Diseño Digital (CDD)
01.2018
Skills
- Microsoft Office
- Adobe Creative Suite
- Self-driven
- Prioritization
- Team player
- Order processing
- Customer follow-up
- Time management
- Verbal and written communication
- Relationship building
- Project Management
- Deadline Management
- Problem Solving
- Effective communication
Languages
Fluent in English and Spanish
Timeline
Retail Sales Associate
Federal Express
06.2022 - Current
Copy and Print Associate
Staples
01.2020 - 01.2022
Graphic Designer
Distrito Moda
01.2017 - 01.2018
Graphic Designer
Publicidad Vision Len
01.2017 - 01.2018
Bachelor's - Visual Communication
Centro de Diseño Digital (CDD)