Arianne Stevenson
Laurens,SC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Transcom Worldwide
02.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Team Manager
Taco Bell Restaurant
Laurens, SC
09.2020 - 01.2023
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Customer Service Representative
Vector Marketing
05.2020 - 08.2020
- Updated account information to maintain customer records.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend and holiday shifts.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Strengthened communication skills through regular interactions with others.
Taco Bell Team Trainer
Bell American
10.2018 - 11.2019
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Trained new employees in specific job requirements.
- Maintained current knowledge of all team position requirements.
- Demonstrated new products, procedures and techniques to employees.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Cross-trained existing employees to maximize team agility and performance.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Created and oversaw training programs for operations.
Education
Associate of Science - Nursing Assistance
South College - Asheville
Asheville, NC09.2024
High school diploma -
Laurens District 55 High School
Laurens, SC06.2020
Skills
- Guest Services
- Serving Experience
- Upselling
- Live Chat
- Data Collection
- Appointment Scheduling
- Complaint Resolution
- Product Knowledge
- Paperwork Processing
- Information Security
- Account Updating
- Consultative Sales
- Report Generation
- Data Entry
- Scheduling
- Call Management
- Active Listening
Certification
Driver's License
Timeline
Customer Service Representative
Transcom Worldwide
02.2023 - Current
Team Manager
Taco Bell Restaurant
09.2020 - 01.2023
Customer Service Representative
Vector Marketing
05.2020 - 08.2020
Taco Bell Team Trainer
Bell American
10.2018 - 11.2019
Associate of Science - Nursing Assistance
South College - Asheville
High school diploma -
Laurens District 55 High School