Aria Zoey Brio
Everett
Summary
Dynamic and detail-oriented Medical Receptionist with proven expertise at Active Health & Wellness Center in enhancing patient satisfaction through effective appointment scheduling and compassionate customer service. Skilled in HIPAA compliance and relationship building, I excel in managing front desk operations and fostering a welcoming environment for patients and their families.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Active Health & Wellness Center
Edmonds, WA
11.2025 - 12.2025
- Managed patient scheduling and ensured accurate appointment records.
- Processed insurance claims and verified patient eligibility for services.
- Assisted in maintaining electronic health record systems for data accuracy.
- Communicated effectively with patients to address inquiries and concerns.
- Coordinated office operations to enhance workflow and efficiency.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Venue Assistant
Pacific Science Center
Seattle, WA
07.2023 - 11.2025
- Supported event logistics, ensuring seamless operations for educational programs and public events.
- Assisted in setup and teardown of exhibits, maintaining high standards of presentation and safety.
- Engaged with visitors to enhance their experience, providing information about exhibits and activities.
- Coordinated with team members to manage inventory of supplies and materials for events.
- Trained new staff on operational procedures and customer service expectations to ensure consistency.
- Improved event efficiency by coordinating venue setup and teardown processes.
Guest Service Representative
Pacific Science Center
07.2023 - 11.2025
- Greeted and assisted guests, ensuring positive visitor experiences and addressing inquiries promptly.
- Provided information about exhibits and programs, enhancing guest engagement and satisfaction.
- Managed ticket sales and admissions processes, maintaining accuracy in transactions.
- Collaborated with team members to streamline operations during peak attendance periods.
- Handled guest feedback effectively, contributing to continuous service improvement initiatives.
- Trained new staff on customer service protocols and operational procedures, fostering a supportive environment.
- Implemented solutions for common guest issues, enhancing overall visitor experience efficiency.
- Assisted in event coordination, ensuring seamless execution of programs and activities for guests.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
Education
Certificate - Phlebotomy
NPCT
Certificate - Phlebotomy
Oquirrh Mountain Phlebotomy School LLC
Seattle, WA01.2026
Bachelor of Science - Interdisciplinary Music Studies
Berklee College of Music
Boston, Massachusetts, MA12.2024
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Office administration
- Microsoft office
- HIPAA compliance
- Appointment setting
- HIPAA guidelines
- Payment collection
- Reminder calls
- Patient relations
- Customer service
- Problem-solving
- Computer proficiency
- Cash handling
- Collaboration and teamwork
- Critical thinking
- Time management
- Relationship building
Certification
- PT - Phlebotomy Technician
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Active Health & Wellness Center
11.2025 - 12.2025
Venue Assistant
Pacific Science Center
07.2023 - 11.2025
Guest Service Representative
Pacific Science Center
07.2023 - 11.2025
Certificate - Phlebotomy
NPCT
Certificate - Phlebotomy
Oquirrh Mountain Phlebotomy School LLC
Bachelor of Science - Interdisciplinary Music Studies
Berklee College of Music