Arib Rahman
Eagan,MN
Summary
Developed key administrative and patient care skills in a medical and dental office environment, seeking to transition into new field. Effective in managing patient interactions and coordinating office tasks, ensuring efficiency and positive experience for patients. Looking to leverage these transferrable skills in new professional challenge.
Overview
3
3
years of professional experience
Work History
Medical Assistant
Valley Medical and Wellness
08.2022 - 07.2023
- Performed intake for chronic pain and/or addiction patients and presented a comprehensive history to the provider including prior diagnoses and imaging, medications, and social history to assist in medical decision-making. Performed drug tests via urine analysis, measured vital signs, completed EKGs. Communicated provider instructions/orders to pharmacies, patients, and other entities via phone or fax, completed prior authorization requests using CoverMyMeds.
Business Assistant
Heartland Dental
11.2024 - Current
- Boosted company reputation with excellent customer service while addressing inquiries and resolving issues promptly.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Facilitated seamless communication between patients, dental professionals, and insurance companies to ensure timely processing of claims.
- Continuously updated professional knowledge on dental codes and terminology-improving claim submission process.
- Maintained patient confidentiality at all times, adhering to strict HIPAA guidelines and office policies.
- Contributed to the practice''s success by consistently meeting monthly revenue targets through effective scheduling and follow-up procedures.
- Proactively identified opportunities to cross-train-allowing flexibility in coverage for team members during absences.
- Increased patient satisfaction by promptly addressing billing discrepancies and resolving issues amicably.
- Collaborated with dental staff to optimize appointment scheduling, maximizing productivity while minimizing patient wait times.
- Streamlined appointment scheduling processes for improved office efficiency and reduced wait times.
- Participated actively in team meetings-sharing best practices and suggestions for improvement.
- Assisted in the development and execution of marketing strategies to increase brand visibility and drive sales growth.
- Developed strong relationships with patients through excellent interpersonal skills, fostering trust and loyalty within the practice community.
Dental Assistant
Clear Lakes Dental
01.2024 - 06.2024
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Facilitated diverse dental procedures including restorations, extractions, and sealants.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
Education
Bachelors of Arts - Biology
St. Olaf College
Northfield, Minnesota01.2022
High School Diploma - undefined
St. Paul Academy and Summit School
St. Paul, Minnesota01.2018
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Direct patient care
- Clinical documentation
- Data entry
- Procedure assistance
- Electronic health records
- Insurance verification
- Appointment setting
- Patient care coordination
- Patient flow management
- Medical office administration
- Medical billing
- Insurance claims
Research/Internship Experience
- Project under the Minnesota Department of Health: Spring 2018
- I had the opportunity to shadow a scientist working at the Minnesota Department of Health in the late spring of 2018 along with three of my peers. I was able to experience a professional lab setting by shadowing lab technicians and virologists. The scientists we shadowed showed us how many tools and instruments can make tasks more efficient and create a safer environment. My peers and I were given some tasks to complete, but we were also given the space to create our own methods to achieve our goal. This experience was influential and informative. I was able to gain important lab skills, insight into how professional research settings are run, and important problem-solving skills related to biological sciences.
- Medical Scribe at Rahma Heart Care Clinic: 2021-Present
- Served as a medical scribe under the wing of Cardiologist Dr. Bilal Murad for the non-profit Rahman Heart Care Clinic. The clinic functions to provide free care for cardiovascular diseases to patients who are uninsured, under-insured or undocumented. I was responsible for meticulously and accurately noting every detail of patient visit in a fast-paced environment. Seeing many patients, a day, adaptability, communication, and organizational skills were furthered. I have been responsible for recording the medical history for over a hundred patients.
- Volunteer Research on Milkweed: 2019-2020
- As a participant I was responsible for collecting seeds from naturally occurring local populations of Asclepias syriaca (common milkweed), and then establishing experimental plots with about 20 milkweed plants, some from their local area, and some from distant populations. For the next year or so, I helped to measure and record data on milkweed growth and herbivory annually in the spring and fall to determine whether local populations perform better in general.
Timeline
Business Assistant
Heartland Dental
11.2024 - Current
Dental Assistant
Clear Lakes Dental
01.2024 - 06.2024
Medical Assistant
Valley Medical and Wellness
08.2022 - 07.2023
High School Diploma - undefined
St. Paul Academy and Summit School
Bachelors of Arts - Biology
St. Olaf College