Summary
Overview
Work History
Education
Skills
Timeline
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Aric Bustamante

Rockville,MD

Summary

Experienced Server and Bartender with over 3 years of experience in high-volume hospitality environments. Adept at delivering top-tier service, managing busy shifts, and working collaboratively with diverse teams. Known for multitasking, resolving customer concerns swiftly, and consistently maintaining a positive, guest-focused attitude.

Overview

6
6
years of professional experience

Work History

Bartender

Uncle Julios
08.2023 - Current
  • Delivered consistent, high-quality service in a fast-paced, high-volume restaurant and bar, often handling over 100 guests per shift.
  • Prepared and served a wide variety of cocktails, beer, wine, and non-alcoholic beverages with speed and precision.
  • Opened the bar daily, including full setup and preparation of garnishes, mixes, and station organization to ensure efficient service.
  • Closed the bar by completing deep cleaning, cash reconciliation, and restocking protocols to maintain standards and readiness.
  • Collaborated closely with servers and kitchen staff to ensure smooth service flow, contributing to overall guest satisfaction.
  • Maintained up-to-date knowledge of seasonal drinks and specials while consistently promoting upsells and enhancing the guest experience.
  • Handled customer issues professionally, resulting in positive guest relations and repeat business.

Server

Ema Rossi
07.2022 - 08.2023
  • Greeted and seated guests promptly, shared detailed knowledge of the menu including allergen info, and ensured a welcoming experience.
  • Took and delivered food and drink orders with precision while monitoring guest satisfaction throughout the meal.
  • Handled high guest volumes, averaging 60 guests per shift, and maintained a personal tip average of 22%.
  • Managed carry-out orders efficiently, ensuring accuracy and smooth handoff to guests.
  • Resolved guest concerns promptly, maintaining composure and professionalism under pressure.

Fulfillment Expert

Target
09.2020 - 06.2022
  • Efficiently prepared, packed, and sorted guest orders using proper materials to meet tight shipping deadlines.
  • Collaborated with store departments to locate and deliver products to fulfill online orders, supporting sales goals.
  • Proactively assisted customers, leveraging deep knowledge of inventory to create a seamless shopping experience.
  • Contributed to team efficiency by minimizing downtime and improving fulfillment accuracy.
  • Pulled orders quickly to maintain demanding productivity goals.

Chef/Server

Hando-Medo
07.2019 - 07.2020
  • Delivered excellent customer service while preparing and serving food and beverages to over 120 patrons per shift.
  • Built strong rapport with customers, increasing satisfaction scores by 10% based on feedback and reviews.
  • Ensured high standards of food quality, accuracy, and presentation while maintaining a clean and organized work area.
  • Adapted quickly to guest needs and resolved issues promptly, contributing to a positive dining atmosphere.

Education

Pre-Law -

University of Maryland
College Park, MD
01.2023

Associates Degree - Criminal Justice

Montgomery College
Rockville, MD
01.2021

Skills

  • Customer Service
  • Bartending
  • Food & Beverage Service
  • Time Management
  • Interpersonal Communication
  • Problem Solving
  • Teamwork
  • Conflict Resolution
  • Safe service compliance
  • Menu memorization
  • Hospitality and accommodation
  • Handling difficult customers

Timeline

Bartender

Uncle Julios
08.2023 - Current

Server

Ema Rossi
07.2022 - 08.2023

Fulfillment Expert

Target
09.2020 - 06.2022

Chef/Server

Hando-Medo
07.2019 - 07.2020

Pre-Law -

University of Maryland

Associates Degree - Criminal Justice

Montgomery College

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Aric Bustamante