Arica Jackson
Glenn Dale,MD
Summary
Dedicated Executive Assistant with over 10 years of experience in executive support and office administration. Proficient in streamlining operations and enhancing communication, contributing to effective decision-making and organizational efficiency.
Overview
18
18
years of professional experience
Work History
Executive Assistant
Hillside Family of Agencies
Greenbelt, Maryland
06.2022 - 09.2025
- Managed executive schedules and coordinated appointments for senior leadership.
- Prepared meeting agendas and documented minutes for organizational meetings.
- Coordinated event planning and logistics for agency functions, enhancing participant experience.
- Communicated with clients and stakeholders on behalf of executives.
- Maintained filing systems and organized confidential documents for easy access.
- Conducted research to support executive decision-making and strategic initiatives.
- Managed travel arrangements, ensuring timely arrivals and departures for executives and staff.
- Collaborated with teams to streamline office operations and improve workflows.
BI Specialist
MSM Security Services LLC
Herndon, Virginia
06.2019 - 08.2021
- Updated databases and spreadsheets, ensuring accuracy and completeness of data.
- Trained staff on BI tools and best practices, enhancing data utilization across teams.
- Identified process improvement opportunities through analysis of system usage patterns, contributing to more efficient workflows.
- Coordinated with external vendors to deliver software components on schedule, ensuring project timelines were met.
- Organized training certifications to maintain compliance and enhance team skills.
- Responded to inquiries and forwarded messages to appropriate personnel efficiently.
- Maintained physical and digital files, ensuring contracts and reports are accessible.
- Coordinated appointments and meetings for executives and team members effectively.
Property Management Office Assistant
The Donaldson Group
Hyattsville, Maryland
01.2015 - 10.2018
- Managed scheduling and appointment setting for office staff and visitors.
- Coordinated interdepartmental communication to enhance operational efficiency.
- Assisted with data entry and document management for client records.
- Implemented filing systems to streamline document retrieval and organization.
- Provided customer service support through phone and email correspondence.
- Maintained an organized filing system of paper documents and electronic files.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Assisted with special projects by researching information on the internet or through other sources.
- Assisted prospective tenants in property tours and leasing inquiries.
- Handled lease applications and ensured compliance with company policies.
- Collaborated with maintenance teams to address tenant concerns promptly.
- Conducted market research to inform competitive rental pricing strategies.
- Organized community events to promote resident engagement and satisfaction.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Contacted and followed up with tenants on renewal notices.
Office Manager
Eyes Focus Driving School
Glenn Dale, Maryland
10.2007 - 11.2011
- Managed daily operations of driving school office and staff schedules.
- Coordinated student enrollment processes and handled inquiries effectively.
- Oversaw financial transactions and prepared reports for management review.
- Developed office procedures to enhance efficiency and streamline workflows.
- Maintained communication with students, parents, and regulatory agencies promptly.
- Assisted in marketing initiatives to promote driving school services locally.
- Implemented office inventory management systems for essential supplies and materials.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Education
High School Diploma -
Bowie High School
Bowie, MD06-2010
Some College (No Degree) -
Prince George's Community College
Upper Marlboro, MDSkills
- Executive support
- Calendar management
- Meeting coordination
- Travel arrangement
- Document preparation
- Office administration
- Event planning
- Microsoft Office Suite
- Payroll processing
- Attention to detail
- Confidential record maintenance
- Teamwork and collaboration
- Remote office availability
- Inventory management
Timeline
Executive Assistant
Hillside Family of Agencies
06.2022 - 09.2025
BI Specialist
MSM Security Services LLC
06.2019 - 08.2021
Property Management Office Assistant
The Donaldson Group
01.2015 - 10.2018
Office Manager
Eyes Focus Driving School
10.2007 - 11.2011
High School Diploma -
Bowie High School
Some College (No Degree) -
Prince George's Community College