Hi, I’m
Arieanna Diaz
Los Angeles,CA
Summary
Sociable, dependable and vibrant server seeking to give my exceptional guest experiences to a new restaurant.
Overview
4
years of professional experience
Work History
Wayfarer HotelLos Angeles, CA
Server
03.2022 - Current
Job overview
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
BJ's Restaurant & BrewhouseLos Angeles, CA
Server
08.2020 - 11.2021
Job overview
- Collaborated with bar staff to complete alcoholic beverage orders for guests in dining areas.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Greeted new customers, discussed specials and took drink orders.
- Stayed up-to-date on menu changes to help customers make food choices.
- Checked identification for minimum age for sale of alcoholic beverages.
StarbucksModesto, CA
Barista
11.2019 - 07.2020
Job overview
- Maintained regular and consistent attendance and punctuality.
- Cleaned counters, machines, utensils and seating areas daily.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Complied with standards for merchandising, stocking and storing product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Controlled line and crowd with quick, efficient service.
- Trained new employees in groups and in one-on-one scenarios.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Chubbys DinerModesto, CA, CA
Server
06.2017 - 10.2019
Job overview
- Cultivated warm relationships with regular customers.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
James C. Enochs High SchoolModesto, CA
High School Diploma
05.2019
Skills
- Food and Beverage Service
- Bathroom Servicing
- Menu Memorization and Presentation
- High Energy and Stamina
- Food Safety Standards
- Transactions and Cash Handling
- Order Accuracy and Delivery
- Point of Sale Systems
- Conflict and Complaint Resolution
- To-Go Order Preparation
References
Sydney Collington: Former Assistant Mananger at Bjs Brewhouse
Contact Info: (786)-863-2673
Nichole Mayer: Former Manager at Starbucks
Contact Info: (209)-578-0321
Fatima Arroyo: Former Manager at Chubbys Diner
Contact Info: (209)-824-1546
Timeline
Server
Wayfarer Hotel
03.2022 - Current
Server
BJ's Restaurant & Brewhouse
08.2020 - 11.2021
Barista
Starbucks
11.2019 - 07.2020
Server
Chubbys Diner
06.2017 - 10.2019
James C. Enochs High School
High School Diploma
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