Ariel Aparicio-Jerro
Sarasota,Florida
Summary
Highly proactive manager with 20 years of experience in team leadership in the restaurant industry. Background includes sales, management and customer service in fast-paced settings. Also general accounting, bookkeeping and payroll.
Also an independent musician, self - producing and self releasing 7 records.
Overview
22
22
years of professional experience
Work History
Restaurant General Manager
JOYA Restaurants
01.2002 - Current
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Bachelor of Science - Audio Engineering
New York University
New York, NY05.1987
Skills
- Business Management
- Staff Scheduling
- Operations Management
- Attention to Detail
- Hiring Decisions
- Budget Planning
- Financial Management
- Payroll Administration
- Singer/songwriter/producer
- Self-management
- Band leader
Timeline
Restaurant General Manager
JOYA Restaurants
01.2002 - Current
Bachelor of Science - Audio Engineering
New York University