Ahmed Elmahalawy
Missoula,MT
Summary
Dynamic Restaurant General Manager with a proven track record at Taco Bell, excelling in operations management and customer engagement. Expert in cost control and talent development, I successfully implemented training programs that enhanced team performance and boosted customer satisfaction by 20%. Passionate about optimizing restaurant profitability and guest experiences.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
Taco Bell
Missoula, MT
03.2025 - Current
- Oversaw daily restaurant operations, ensuring adherence to brand standards and quality control.
- Implemented staff training programs to enhance service efficiency and team performance.
- Developed and managed budgets, optimizing resource allocation for profitability.
- Analyzed sales trends to create targeted promotional strategies, boosting customer engagement.
General Manager
Cracker Barrel
Billings, MT
02.2024 - 03.2025
- Led operational strategies to enhance customer satisfaction and streamline service delivery.
- Developed training programs for staff, improving team performance and service quality.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Analyzed sales data to identify trends, informing menu development and promotional strategies.
Acting General Manager
Cracker Barrel
Missoula, MT
02.2023 - 02.2024
- Oversaw daily operations, ensuring adherence to quality standards and operational guidelines.
- Managed staffing schedules, optimizing labor efficiency and enhancing service delivery.
- Implemented training programs, fostering employee development and improving team performance.
- Analyzed sales data to identify trends, informing strategic decisions for product offerings.
Associate Manager
Cracker Barrel Restaurant
Missoula, MT
04.2020 - 02.2023
- Oversaw daily restaurant operations, ensuring compliance with safety and health regulations.
- Managed staff recruitment, training, and performance evaluations to enhance team effectiveness.
- Developed and implemented cost-control measures to optimize inventory management and reduce waste.
- Enhanced customer satisfaction by implementing feedback mechanisms and service improvement initiatives.
- Managed daily operations, ensuring adherence to food safety and quality standards.
Restaurant Owner/Operator
Self Employed
Alexandria Egypt
03.2010 - 02.2016
- Developed and implemented efficient operational processes to enhance customer service experience.
- Trained and mentored staff in food safety, sanitation, and customer engagement practices.
- Managed inventory control systems to reduce waste and optimize supply chain efficiency.
- Designed marketing strategies to increase brand awareness and drive customer traffic.
- Oversaw financial operations, including budgeting, forecasting, and cost analysis to maximize profitability.
- Established vendor relationships to negotiate favorable terms for supplies and services.
- Maximized dining experience by designing an inviting atmosphere through thoughtful interior design choices and menu selections.
- Cultivated a loyal customer base by consistently delivering exceptional dining experiences that exceeded expectations.
Education
Bachelor of Science - Business Management
Alexandria University
Alexandria Egypt 09-1998
Skills
Operations management
Inventory management
Food safety
Cost control
Pre-shift walk-through
Staff scheduling
Hiring decisions
Labor management
Customer engagement
Health code compliance
Talent development
Guest relations
Facility maintenance
Scheduling coordination
Employee retention
Restaurant promotion
Order management
Budget planning
Schedule coordination
Purchasing
Food preparation
Business management
Sanitation standards
Allergy awareness
Reservation management
Online ordering management
POS system
Restaurant promotion management
Service standards
Guest experience oversight
Kitchen oversight
Team management
Staff management
Inventory control and record keeping
Food service background
Organization and prioritization
Supervisory skills
Passion for customer satisfaction
Shift management
Adaptable
Customer loyalty
Customer-oriented
Point of sale (POS) system operation
Performance improvement
Kitchen equipment operation and maintenance
Business operations expertise
Conflict resolution techniques
Order delivery practices
Promotions planning
Certification
Servesafe
Languages
Arabic
Full Professional
Timeline
Restaurant General Manager
Taco Bell
03.2025 - Current
General Manager
Cracker Barrel
02.2024 - 03.2025
Acting General Manager
Cracker Barrel
02.2023 - 02.2024
Associate Manager
Cracker Barrel Restaurant
04.2020 - 02.2023
Restaurant Owner/Operator
Self Employed
03.2010 - 02.2016
Bachelor of Science - Business Management
Alexandria University