Ariel Bassett
Monroe,WA
Summary
Highly organized and adaptable professional with several years of experience in administrative support, leadership, and emergency communications. Skilled in managing competing priorities, coordinating daily operations, maintaining clear communication, and providing efficient administrative support in fast-paced environments. Demonstrates strong multitasking, problem-solving, and decision-making abilities, with a proven ability to manage time-sensitive tasks, maintain accuracy, and support organizational goals.
Overview
1
1
Certification
20
20
years of professional experience
Work History
911 Dispatcher
Snohomish County 911
Everett, Washington
03.2023 - Current
- Dispatched police, fire, and EMS units using CAD and radio systems
- Answered emergency and non-emergency calls for Snohomish County 911
- Applied de-escalation techniques to effectively manage high-stress calls and dispatch situations
- Collected caller details and documented incident information in dispatch logs for accurate record-keeping
- Maintained accurate records for Snohomish County 911
- Managed and organized written records for multiple police jurisdictions to ensure compliance and accessibility
- Utilized various computer software programs to facilitate dispatch operations and documentation.
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
Private Nanny
Self Employed
Monroe, Washington
09.2010 - 03.2023
- Coordinated school drop-offs, pick-ups, and activity schedules to ensure timely attendance and engagement.
- Supported homework, reading, and age-appropriate educational activities.
- Managed daily childcare routines for self-employed family care services.
- Supervised and guided children in various situations to maintain a safe and supportive environment.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Planned errands, appointments, and household support tasks for families.
Assistant Manager
Papa Murphy's
Shoreline, Washington
10.2006 - 09.2010
- Supervised customer service operations across front-line support channels.
- Resolved escalated customer concerns with calm, clear communication.
- Trained staff on service procedures, policies, and communication standards.
- Reinforced employer service standards across customer interactions and team coaching.
- Developed strategies to increase customer loyalty and retention rates.
- Coordinated with sales, billing, and operations teams on customer issues.
- Conducted regular performance reviews with team members to ensure quality standards are met.
- Supported staffing schedules and coverage for peak service periods.
- Ensured compliance with all applicable laws, regulations, and company policies.
Education
Shorecrest High School
Shoreline, WASkills
- Records management
- Customer service
- Teamwork and collaboration
- Multitasking and prioritization
- Multi-line phones
- Incident documentation
- De-escalation techniques
- Clear communication
- Active listening
- Attention to detail
- Critical thinking
- Data entry proficiency
- Computer skills
- Emergency management
- Scheduling coordination
- Office administration
Certification
- CPR certified
- ACCESS certification
References
References available upon request.
Timeline
911 Dispatcher
Snohomish County 911
03.2023 - Current
Private Nanny
Self Employed
09.2010 - 03.2023
Assistant Manager
Papa Murphy's
10.2006 - 09.2010
Shorecrest High School