Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Kerstin Ibrahim

Hurst,United States

Summary

Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements. Focused 911 dispatcher bringing several years' experience in the field. Well-versed in keeping emotions under control in order to work well in high-pressure moments. Desiring a long-term position with a successful organization. . Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

911 Dispatcher

AMR
Arlington, TX
08.2022 - 05.2024
  • Created reports documenting daily operations, including incident logs and follow up investigations.
  • Coordinated activities between multiple agencies during emergency situations.
  • Explored alternative investigative methods when traditional ones proved ineffective.
  • Analyzed data gathered during investigations to determine the validity of claims or theories.
  • Developed strategies for gathering additional evidence or intelligence related to cases.
  • Presented case summaries at team meetings for review purposes.
  • Prepared detailed reports summarizing investigative activities and results.
  • Organized and maintained files of all investigative activities.
  • Adhered to departmental policies regarding investigations and reporting procedures.
  • Maintained organized records of all information and material pertinent to open investigations.
  • Participated in drills designed to test emergency preparedness procedures; documented results for review.
  • Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
  • Provided pre-arrival instructions to callers in life threatening situations.
  • Dispatched medical crews to accident scenes according to severity of injuries reported by witnesses or victims.
  • Investigated complaints from citizens regarding medic crew activities; took appropriate action as needed.
  • Ensured that all policies and procedures were followed in accordance with local laws and regulations governing 911 services.
  • Communicated effectively with individuals having mental health issues while dispatching crisis intervention teams.
  • Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
  • Provided orientation sessions for newly hired dispatchers; assisted them with learning CAD systems and other job related software.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.

Security Supervisor

GardaWorld Security
Irving, TX
01.2022 - 06.2022
  • Evaluated the effectiveness of existing security policies, procedures, and technologies.
  • Conducted surveillance operations to detect, document, and report suspicious activities.
  • Coordinated with IT staff members when responding to suspected cyber-attacks or data breaches.
  • Investigated and analyzed security incidents to determine root cause.
  • Analyzed data from multiple sources to identify patterns or trends indicative of malicious activity.
  • Performed periodic reviews of access control lists in order to ensure only authorized personnel have access to sensitive resources.
  • Reviewed incident reports for accuracy and completeness prior to submission.
  • Investigated allegations of fraud or other financial crimes against an organization.
  • Monitored CCTV footage for suspicious behavior or activities.
  • Responded to emergency situations involving potential threats or criminal activity.
  • Drafted comprehensive reports outlining findings from investigations.
  • Interviewed claimants to obtain additional information regarding their claim or to verify submitted documentation.
  • Visited accident scenes to evaluate evidence and determine if fraudulent activities were involved.
  • Gathered evidence through interviews, inspections, digital forensics, and other investigative techniques.
  • Maintained organized records of all information and material pertinent to open investigations.
  • Reported results of investigations with written observations and photographs, and produced final reports.
  • Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
  • Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
  • Performed periodic testing of fire alarm systems throughout the facility ensuring functionality at all times.
  • Assessed current Security processes and procedures periodically making adjustments as needed in order maximize efficiency.
  • Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
  • Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.

Security Officer

Allied Universal Security Services
Irving, TX
04.2021 - 01.2022
  • Maintained accurate logs of all security related activities.
  • Checked for safety hazards and took corrective action when necessary.
  • Operated communication systems between officers stationed throughout the facility.
  • Assisted in the development and implementation of security policies and procedures.
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Provided escorts for visitors as needed throughout the facility.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Confirmed visitor identification prior to granting entry into the building.
  • Responded to alarms and conducted investigations as required.
  • Adhered to post orders while maintaining a visible presence around the property.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Enforced access control measures in accordance with established procedures.

Education

Bachelor of Arts - General Studies

Texas Tech University
Lubbock, TX
05-2020

High School Diploma -

L.D Bell High School
Hurst, TX
05-2016

Skills

  • Call Management
  • Works Well Under Pressure
  • Map reading abilities
  • Problem-Solving
  • Emergency Medical Instruction
  • EMS Dispatch
  • Active Listening
  • Database Queries
  • Information Gathering
  • Information documentation
  • Evidence collection
  • Interrogation skills
  • Report Preparation
  • Interviewing witnesses
  • Data review
  • Action planning
  • Records Management
  • Research abilities

Languages

Arabic
Native/ Bilingual

Certification

  • EMD Certified
  • CPR Certified

Timeline

911 Dispatcher

AMR
08.2022 - 05.2024

Security Supervisor

GardaWorld Security
01.2022 - 06.2022

Security Officer

Allied Universal Security Services
04.2021 - 01.2022

Bachelor of Arts - General Studies

Texas Tech University

High School Diploma -

L.D Bell High School

Similar Profiles

CREATE PROFILE
Kerstin Ibrahim