Summary
Overview
Work History
Education
Skills
Timeline
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Ariel Buzzotta

Dayton,OH

Summary

Dynamic Customer Service Representative with proven expertise at Walmart, adept at conflict resolution and relationship building. Successfully enhanced customer loyalty through empathetic complaint handling and effective problem resolution. Strong active listening skills complemented by proficient data entry abilities, ensuring a positive service experience and fostering repeat business.

. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Walmart
Centerville, OH
08.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Education

Business Management - Business Administration

University of North Georgia
Dahlonega, GA
12.2018

Consumer Economics - Business Economics

Athens Technical College
Athens, GA
04.2018

Associate Of Business Administration - Business

Athens Technical College
Athens, GA
04.2017

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Conflict resolution
  • Complaint handling

Timeline

Customer Service Representative

Walmart
08.2024 - Current

Business Management - Business Administration

University of North Georgia

Consumer Economics - Business Economics

Athens Technical College

Associate Of Business Administration - Business

Athens Technical College