Ariel Carter
Tacoma,WA
Summary
Dependable crew member with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
7
7
years of professional experience
Work History
Crew Member
Jersey Mike's Subs
Kent , WA
04.2024 - 04.2024
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
Customer Service Representative
Alorica
San Antonio, TX
04.2020 - 12.2021
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Retail Sales Associate
Party City
San Antonio, TX
09.2019 - 01.2020
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
Crew Member
Mc donalds
San Antonio, TX
06.2017 - 08.2017
- Served food quickly for positive guest experiences.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
- Took orders from patrons and input selections into store computer system.
- Packed fast food products in approved containers, cups, and bags.
- Presented orders to guests within anticipated service times.
Education
High School Diploma -
Restore Educational Program
San Antonio, TX05-2018
Skills
- Beverage Preparation
- Food Preparation
- Drive-Thru Operations
- Safe Food Handling
Timeline
Crew Member
Jersey Mike's Subs
04.2024 - 04.2024
Customer Service Representative
Alorica
04.2020 - 12.2021
Retail Sales Associate
Party City
09.2019 - 01.2020
Crew Member
Mc donalds
06.2017 - 08.2017
High School Diploma -
Restore Educational Program