Ariel C. Hagans
Jacksonville,FL
Summary
Dedicated employee motivated in maintaining customer satisfaction and contributing to overall company success. Comfortable interacting with individuals at all levels of the organization and the general public. Excellent problem-solving and negotiating skills to find effective solutions to challenges. Possesses ability to make quick and efficient independent decisions, minimizing escalations.
Overview
2
2
years of professional experience
Work History
Dispatcher
Precision Garage Door Service
05.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Recovery Agent
Action Towing and Recovery Service
10.2023 - 04.2024
- Improved client satisfaction by promptly locating and recovering collateral assets.
- Maintained client trust by providing timely updates on the status of their accounts and recoveries.
- Maximized chances of successful vehicle recoveries through diligent skip tracing efforts to locate hard-to-find debtors or collateral assets efficiently.
- Minimized conflict situations by employing de-escalation techniques during confrontations with debtors.
- Upheld discretion in handling sensitive information related to clients'' financial matters throughout the repossession process.
Permitting Coordinator
Elo Roofing
02.2023 - 10.2023
- Monitored progress of permit applications through various stages, efficiently resolving any issues that arose during the process.
- Maintained a strong working knowledge of local, state, and federal regulations pertaining to permits, ensuring that all applications were in compliance.
- Supported the successful completion of numerous projects by effectively managing and coordinating permit-related tasks throughout the project lifecycle.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
Education
High School Diploma -
Florida Youth Challenge Academy
06.2013
Skills
- Customer Service
- Leadership
- Problem solving
- Teamwork
- Communication
Timeline
Dispatcher
Precision Garage Door Service
05.2024 - Current
Recovery Agent
Action Towing and Recovery Service
10.2023 - 04.2024
Permitting Coordinator
Elo Roofing
02.2023 - 10.2023
High School Diploma -
Florida Youth Challenge Academy
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