Ariel Cherenfant

• In fiscal year 22, we achieved 3 out of 6 KPO metrics and exceeded the target revenue by $873,000
• We reached 4 out of 6 KPO metrics in fiscal year 23 and surpassed the target revenue by $859,000
• We also received the 2023 Best Revenue Award and the 2023 Giving for Good Award
• I managed the hotel's finances, ensuring accurate forecasting and budgeting
• By maintaining room availability, I contributed to measurable revenue growth
• Additionally, I fostered strong community relationships with Fort Wainwright and foreign military partners and successfully re-established connections with The Garrison Command, the United States Pacific Regional Command (USARPAC), and the United States Army Alaska Command (USARAK)

• I oversaw daily hotel operations, upheld brand standards, and managed staff scheduling, hiring, and payroll operations
• I also developed and managed vendor contracts and licensing
• While cross training department leads to ensure the best coverage for guests

• I was responsible for managing housekeeping operations, supervising and supporting personnel to ensure high service quality and performance
• I collaborated with the front desk to promptly respond to guest requests and improve their experiences
• I reviewed employee performance and created improvement plans to achieve our goals
• Additionally, I created schedules, shift reports, and other business documentation to coordinate housekeeping needs
• I submitted repair requests to the maintenance team to reduce operating costs and enhance energy-saving strategies
• I also liaised with vendors to negotiate the best prices for housekeeping supplies and guest toiletries
• Moreover, I managed payroll and bookkeeping processes to reduce financial discrepancies
• I led a team of 8 personnel in a busy hotel with 90 rooms and successfully raised the overall heart score from 3 to 4.6 out of 5 in just 6 months
• I was honored to receive the Regional Award winner of the quarter for my outstanding performance
• In addition to managing guest check-in and check-out procedures, reservations, and payments, I resolved guest issues promptly with knowledgeable and friendly service
• Furthermore, I supervised front desk operations to ensure that all guests received superior customer service from our hotel staff
• I also conducted training for front desk and housekeeping staff

• Ensured prompt Guest check in and check out
• Increased Guest membership in the IHG One rewards Program
• Promptly Answered and directed phone calls
• Scheduling and confirming appointments, meetings, and Guest events
• Handling mail and packages
• Organizing files
• Maintaining office supplies
• Copying, scanning, and filing documents
• Reporting to management and assisting with administrative tasks
• Work with protocol office to ensure DVQ reservations are done in a timely manner
• Crossed train to Night Audit
• Quickly Problem-solving ensuring guest satisfaction

· Trained employees on additional job positions to maintain coverage of roles at all times.

· Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.

· Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.

· Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.

· Optimized profits by controlling food, beverage and labor costs daily.

· Prepared weekly payroll to keep up with projected weekly revenue.

· Assessed operational performance to measure compliance with regulatory, industry and brand standards.

· Initiated negotiations regarding vendor contracts and kept updated records of contracts.

Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.