Melissa Williams
Allenhurst,GA
Summary
Attentive General manager experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Attentive General manager experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
17
17
years of professional experience
Work History
General Manager
Zaxby's Restaurant
Hinesville, Georgia
03.2024 - 06.2025
General Manager
McDonald's Restaurant
Brunswick , GA
08.2008 - 10.2022
Control labor control food cost, oversee sales and projections. Maintain a crew of 25 or more people. Train other managers, attend business meetings with higher management. Assist in visits from corporate and also visits from the health department. Control pnls, which is the profit of the entire store. Always sharp with customer service. Making sure the guest are satisfied at all times. Constantly training managers and the crew on Food safety. Monitoring the truck orders, making certain the store is prepared for business. Preformed interviews, hire new crew people and train them as well. Did schedules for crew and managers. Made sure the food we served was gold standard.
Education
GED -
Altamaha Technical College
Jesup, GASkills
- Sales monitoring
- Product and service knowledge
- Avid Pro Tools
- Business development understanding
- Time Management
- Merchandising
- Staff development
- Business Development
- Training and development
- Staff training and development
- Customer relations
- Cash handling
- Inventory management
- Team leadership
- Employee training
- Customer service
- Sales forecasting
- Profit and loss
- Food safety compliance
- Workforce scheduling
- Regulatory compliance
- Conflict resolution
- Performance evaluation
- Communication skills
- Team motivation
- Sales growth
- Coaching and mentoring
- Employee supervision
Timeline
General Manager
Zaxby's Restaurant
03.2024 - 06.2025
General Manager
McDonald's Restaurant
08.2008 - 10.2022
GED -
Altamaha Technical College