Ariel Crook
Kenmore,WA
Summary
Dynamic Patient Care Coordinator with extensive experience in EPIC Ambulatory systems, recognized for exceptional team building at Swedish Medical Group. Demonstrated ability to streamline patient care processes and enhance operational efficiency, resulting in improved patient outcomes. Highly regarded for fostering professional development and facilitating effective group discussions to ensure comprehensive, patient-centered care.
Overview
21
21
years of professional experience
Work History
Front Office Manager
NeuroVeda Health (Formerly; Center for Healing Neu
Seattle, WA
08.2019 - 02.2022
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Developed and implemented strategies to maximize patient care, and optimize operational efficiency.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
- Managed inventory levels for medical supplies and office supplies.
- Supervised patient invoices, ensuring accuracy before issuing them.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
Patient Care Coordinator
Swedish Medical Group
Seattle, WA
07.2012 - 08.2019
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Maintained accurate records of all patient care activities using EPIC.
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Collaborated with multidisciplinary teams in order to provide comprehensive patient centered care.
- Completed insurance verifications and claim forms for patient intake and processing.
- Scheduled evaluations and procedures for patients.
Family Service Coordinator
Seattle Children's Hospital
Seattle, United States
04.2007 - 10.2011
- Active participant in several Rapid Process Improvement Workshops (RPIW)
- Streamlining access and scheduling within Seattle Children's Hospital
- Scheduled hundreds of appointments on a weekly basis
- Coordinating care with other services to ensure access and accuracy
- Trained in EPIC
- Process owner for the Adolescent Medicine and Pain Management Clinic's at Seattle Children's
- Triaging patient telephone calls to appropriate resources
Office Manager
Middle Way Medicine
Seattle, United States
03.2005 - 10.2006
- Maintained physician malpractice insurance
- Insurance and patient billing
- New employee hiring and training
- Keep up to date with all HIPPA regulations
Receptionist/Office Manager
University Health Clinic
Seattle, United States
09.2000 - 04.2005
- Small business monthly and quarterly taxes
- Insurance and patient billing
- Employee payroll
Education
High School Diploma -
Inglemoor High School
Kenmore, WA, United States06.1997
Skills
- EPIC Ambulatory Trained
- Team building
- Diversity training
- Professional Development
- Facilitate group discussions
- Multitasking
- Problem-solving abilities
- Team-building activities
- Professionalism
- Reliability
- Prepare materials
Timeline
Front Office Manager
NeuroVeda Health (Formerly; Center for Healing Neu
08.2019 - 02.2022
Patient Care Coordinator
Swedish Medical Group
07.2012 - 08.2019
Family Service Coordinator
Seattle Children's Hospital
04.2007 - 10.2011
Office Manager
Middle Way Medicine
03.2005 - 10.2006
Receptionist/Office Manager
University Health Clinic
09.2000 - 04.2005
High School Diploma -
Inglemoor High School
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