Ariel Diaz Emilia
New York,NY
Summary
Innovative Restaurant Manager with more than 5 years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments. Never sacrifices quality, safety or cost control measures vital to sustainable business operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
Applebee's
08.2022 - 10.2024
- Managing daily operations, supervising staff and ensuring customer satisfaction
- Key responsibilities involve hiring and training employees, creating work schedules, overseeing food quality and preparation, and maintaining cleanliness, proper functionality of all restaurant equipment and facilities and safety standards.
- Hire, train, and mentor employees. Set work schedules, assign duties, and appraise staff performance.
- Implement standard operating procedures and provide ongoing training to staff to maintain quality and service standards.
- Ensure high-quality customer service, respond to complaints, and manage customer relations to maintain a positive restaurant image.
- Supervise both front and back-of-house operations to ensure everything runs smoothly.This includes ensuring food is prepared and served with quality and consistency.
- Ensure the restaurant complies with all health, safety, and sanitation regulations, including food safety standards.Manage inventory, including food and supply orders, and oversee opening/closing procedures.
- Generate reports on revenues and expenses to control costs.
Kitchen Team Leader
Pret A Manger
04.2016 - 07.2022
- Control production to ensure the right product at the right time
- Ensure the quality of our food and ingredients are Pret Perfect
- Ordering my ingredients and other items
- Put away the truck with store goods and ingredient
- Assist customers with any concerns and problem
- Oversaw meal preparation and monitored food handling to encourage safety.
- Hiring, training, and developing new employee
- Assisted restaurant owners with pricing by providing ingredient costs and portioning information.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Ensuring company policies are followed
Education
High School Diploma -
Murry Bergtraum High School For Business Careers
New York, NY01.2011
Skills
- Strong communication and interpersonal skills for managing staff and customers
- Problem-solving skills for resolving issues in a fast-paced environment
- Ability to multitask and stay organized
- Leadership and motivational skills
- Basic computer skills and familiarity with restaurant management software or Microsoft Office Suite
- Physical ability to stand for long periods and lift up to 50 lbs
Certification
Food handlers
Timeline
Manager
Applebee's
08.2022 - 10.2024
Kitchen Team Leader
Pret A Manger
04.2016 - 07.2022
High School Diploma -
Murry Bergtraum High School For Business Careers