ARIEL EVANS
Maywood,USA
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
11
11
years of professional experience
Work History
Gateway Supervisor
AIT Worldwide Logistics
11.2023 - Current
- Manage KPIs and billing.
- Trained and mentored team members on best practices and safety protocols.
- Created and managed project plans, timelines and budgets.
- Devised and implemented processes and procedures to streamline operations.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Evaluated customer needs and feedback to drive product and service improvements.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Handle 50 to 100 emails daily.
- Handle multiple high-end customers.
Supervisor
DHL
10.2022 - 11.2023
- Daily usage of CargoWise.
- FSI and LNC experience.
- Oversee two major accounts and two minor accounts.
- Create Excel reports by generating or extracting search grids.
- Advise pending dispatch shipments to agents.
- Update daily reports.
- Weekly huddles with teams.
- Review department KPI/OIP.
- Handle customer escalations.
- Train agents on new procedures.
Team Lead
DB Schenker
06.2016 - 10.2022
- Prepare paperwork for dispatch.
- Create 7512s (I.T).
- Create delivery orders and load plans.
- Create COBs (arrival notices) to the broker.
- Tracking/Tracing
- Work with the origin and airlines to correct slack issues.
- Promoted to team lead in 2020.
- Editrade, Customs Link, and Cargowise experience.
- Oversaw team operations, ensuring adherence to safety protocols and operational standards.
- Mentored staff, fostering professional development and enhancing team performance.
AMS Representative
Swissport Cargo
07.2014 - 10.2016
- Checked in truck drivers.
- Working together with Origin for MAWB, HAWB, and manifest corrections.
- Enter AMS information based on the manifest.
- Completed paperwork for import/export freight.
- Handle AMS corrections for freight forwarders.
- Conduct dock checks for missing freight.
- Handle inbound calls and emails.
- Managed cargo handling operations to ensure timely and efficient processing of shipments.
Education
High School Diploma -
Plainfield East High School
Plainfield, IL12-2012
Skills
- KPI analysis and reporting
- Team development
- Project planning
- Process implementation
- Data entry
- Report generation
- Vendor relationship management
- Leadership skills
- CargoWise proficiency
- Excel reporting
- Strategic planning
- Typing speed of 45-50 WPM
Accomplishments
Completed an supervisory academy to help strengthen management skills.
Timeline
Gateway Supervisor
AIT Worldwide Logistics
11.2023 - Current
Supervisor
DHL
10.2022 - 11.2023
Team Lead
DB Schenker
06.2016 - 10.2022
AMS Representative
Swissport Cargo
07.2014 - 10.2016
High School Diploma -
Plainfield East High School
Interests
EXTRA CURRICULAR ACTIVITIES, Mentored Students at Triple Threat Mentoring, Powder Puff (Girls' Football), Completed Certified Supervisory Academy