Ariel Floyd
Mount Clemens,MI
Summary
Dynamic Supervisor with a proven track record at Crumbl, excelling in staff management and customer service. Expert in training and mentoring teams, enhancing workflow efficiency, and resolving conflicts. Successfully implemented process improvements, boosting team morale and customer satisfaction. Skilled in relationship building and operational compliance, ensuring high-quality service delivery.
Overview
7
7
years of professional experience
Work History
Supervisor
Crumbl
Sterling Heights, MI
07.2022 - Current
- Supervised daily operations, ensuring quality and consistency of baked goods.
- Trained team members on operational procedures and safety standards.
- Coordinated inventory management, optimizing stock levels for efficiency.
- Implemented process improvements to enhance workflow and reduce waste.
- Conducted performance evaluations, providing constructive feedback to staff.
- Enforced compliance with health regulations and company policies consistently.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Community Outreach Coordinator
Black Student Athlete Association
Ypsilanti, MI
06.2022 - 12.2022
- Developed community engagement programs to promote awareness of student athlete issues.
- Organized workshops addressing mental health and academic success for student athletes.
- Collaborated with local organizations to enhance outreach initiatives and resource sharing.
- Managed social media campaigns to increase visibility of community events and programs.
- Coordinated volunteer opportunities for student athletes within the local community, fostering relationships.
Crew Member Cook
McDonald’s
Clinton Township, MI
06.2019 - 08.2019
- Prepared menu items according to standardized recipes and portion sizes.
- Operated kitchen equipment safely and efficiently, ensuring compliance with health regulations.
- Collaborated with team members to maintain efficient kitchen workflow during peak hours.
- Assisted in inventory management by tracking stock levels and notifying supervisors of shortages.
Education
No Degree - Criminal Justice
Eastern Michigan University
Ypsilanti, MISkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Relationship building
- Public speaking
- Conflict resolution
- Task delegation
Timeline
Supervisor
Crumbl
07.2022 - Current
Community Outreach Coordinator
Black Student Athlete Association
06.2022 - 12.2022
Crew Member Cook
McDonald’s
06.2019 - 08.2019
No Degree - Criminal Justice
Eastern Michigan University