Ariel Frandsen
Melvindale,Michigan
Summary
Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.
Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Overview
5
5
years of professional experience
Work History
Waitress
Darden Restaurants, Olive Garden
06.2024 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Managed multiple tables efficiently, ensuring timely service and satisfaction for all patrons.
- Collaborated with kitchen staff to ensure accurate order preparation and delivery.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Hostess
Darden Restaurants-Red Lobster
04.2021 - 06.2022
- Greeted and seated guests efficiently to optimize wait times and enhance dining experience
- Managed reservation system to ensure timely seating and guest flow
- Coordinated with kitchen staff to communicate guest needs and special requests
- Maintained cleanliness of entrance area, ensuring welcoming environment for patrons
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
High School Diploma -
Melvindale High School
Melvindale, MIBachelor of Arts - Psychology
Wayne State University
Detroit, MI04-2027
Skills
- Handling complaints
- Reliability and punctuality
- Food and beverage service
- Professional appearance
- Cultural awareness
- Leadership qualities
- Hospitality service expertise
- Team collaboration
- Strong work ethic
- Customer service
- Attention to detail
- Interpersonal communications
- Problem-solving
- Issue resolution
Timeline
Waitress
Darden Restaurants, Olive Garden
06.2024 - Current
Hostess
Darden Restaurants-Red Lobster
04.2021 - 06.2022
High School Diploma -
Melvindale High School
Bachelor of Arts - Psychology
Wayne State University