Ariel Gelsomino
Somerset,MA
Summary
Goal-oriented professional with expertise in customer relationship building and dispatch coordination. Proven ability to streamline operations and enhance client satisfaction through effective communication and critical thinking.
Overview
9
9
years of professional experience
Work History
Inside Sales Coordinator
Northeastern Mechanical
Canton, MA
04.2026 - Current
- Utilized Sage software to track leads, update customer information, and monitor sales activities.
- Communicated effectively with clients to understand needs and resolve inquiries promptly.
- Prepared detailed HVAC project proposals, quotes, and contract documentation for commercial customers
Dispatch Coordinator
Northeastern Mechanical
Canton, MA
05.2023 - 04.2026
- Coordinated daily dispatch operations, ensuring timely delivery of materials to job sites.
- Communicated with field personnel to address logistical challenges and optimize workflows.
- Coordinated schedules for 20+ HVAC technicians, improving efficiency by reducing travel time.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Store Manager
Starbucks
Lexington, MA
06.2017 - 08.2019
- Trained staff to deliver outstanding customer service.
- Interviewed, hired, supervised and trained 20 employees.
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer
service initiatives. - Oversaw inventory management to minimize waste.
- Processed and oversaw payroll weekly for over 20 employees
- Oversaw all store operations while generating up to $140,000 in monthly sales.
Education
Associate of Science - Business Management
Bristol Community College
Fall River, MASkills
- Customer relationship building
- Effective time management
- Organizational effectiveness
- Dispatch planning
- Critical thinking
- Attention to detail
- Goal-oriented mindset
- Solution coordination
Timeline
Inside Sales Coordinator
Northeastern Mechanical
04.2026 - Current
Dispatch Coordinator
Northeastern Mechanical
05.2023 - 04.2026
Store Manager
Starbucks
06.2017 - 08.2019
Associate of Science - Business Management
Bristol Community College