Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

Jah-shua Watts

Melbourne,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Assertive professional with expertise in conflict resolution and billing disputes. Articulate communicator and pragmatic problem-solver with dedication to service and satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Inside Sales Coordinator

Herc Rentals
Rockledge, FL
04.2024 - Current
  • Coordinated and maintained customer accounts, including orders, payment processing, and order tracking.
  • Collaborated with marketing team to develop promotional materials for campaigns targeting specific markets.
  • Maintained accurate records of all customer interactions within the company's CRM system.
  • Monitored competitor activities and provided regular updates on changes in pricing or product offerings.
  • Researched potential customers, identified key contacts, and developed relationships with decision makers.
  • Analyzed customer feedback to identify areas of improvement in service delivery.
  • Assisted in preparing quotations for customers based on their requirements.
  • Generated reports on sales performance metrics such as conversion rates, average order size.
  • Responded promptly to customer inquiries regarding products, services, availability, delivery times.
  • Developed and implemented sales strategies to maximize revenue growth.
  • Leveraged computer system to input customer orders and pricing information.
  • Liaised between outside sales representatives and accounts to optimize customer service.
  • Utilized CRM software to track sales progress and communicate with team members.
  • Provided product information and demonstrations to customers via phone and online platforms.

Solutions Advisor

ADT
Orlando, Florida
08.2023 - 12.2024
  • Assisted customers with product selection, installation, and troubleshooting.
  • Documented customer service interactions with detailed notes for future reference.
  • Assessed customer needs to identify appropriate solutions or referrals.
  • Recruited new clients through proactive marketing initiatives and word-of-mouth referrals.
  • Analyzed trends in customer complaints to develop strategies for improvement.
  • Developed strong relationships with clients by providing accurate information and reliable support.
  • Identified customer needs and provided solutions in a timely manner.
  • Resolved customer inquiries in a timely manner using excellent communication skills.
  • Conducted product demonstrations and presentations for potential clients.

Foreman

All American Innovations
Palm Bay, FL
05.2020 - 12.2024
  • Negotiated contracts with suppliers for purchasing materials at competitive prices.
  • Maintained records of all landscaping activities including design, installation, maintenance and repairs.
  • Monitored weather conditions regularly and took appropriate measures when necessary to protect plants from damage due to extreme temperatures or inclement weather conditions.
  • Organized periodic training sessions for team members to enhance their skills in specific areas such as pruning techniques or plant selection criteria.
  • Supervised the use of equipment such as mowers, tractors and other machinery used in landscaping operations.
  • Provided technical advice on various aspects of landscaping including soil preparation, drainage systems, irrigation systems, planting techniques.
  • Assigned tasks to team members and monitored their progress.
  • Managed and oversaw all landscaping projects from concept to completion.
  • Conducted on-site inspections of existing landscape conditions, identified areas for improvement and developed plans for implementation.
  • Hired qualified personnel when additional manpower was required for a particular project.

Togo Specialist

Texas Roadhouse
Palm Bay, FL
06.2018 - 05.2020
  • Organized carry out bags according to order specifications including condiments and utensils as requested by guests.
  • Cleaned work areas throughout shift including sweeping floors, washing dishes and sanitizing surfaces.
  • Placed customer orders with kitchen staff in a timely manner to ensure prompt delivery.
  • Checked identification for alcohol purchases prior to completing transaction.
  • Greeted customers and provided excellent customer service.
  • Performed opening duties such as restocking supplies and checking equipment.
  • Followed established safety guidelines while handling hot plates or dishes.
  • Replenished condiment containers on dining room tables as needed.
  • Performed cashier duties such as taking payments, counting money, and making change.
  • Verified accuracy of order upon pick up or delivery.
  • Maintained cleanliness of lobby area including wiping down tables, chairs and counters.
  • Provided quality customer service throughout all interactions with guests.

Education

Bachelor's - Business Management

Eastern Florida State College
Melbourne, FL
05.2020

Skills

  • Customer Success Management
  • Experience working with customers within Payments
  • Knowledge of the Merchant of Record model
  • Excellent communication skills with the ability to distil complex thoughts and strategies into actionable recommendations
  • Customer Relationship Building
  • Customer Account Management
  • Key relationship management
  • Salesforce
  • Analytical problem solver
  • Time Management

Affiliations

  • Athelete
  • Video games
  • Fishing
  • Charity
  • Fatherhood

Certification

  • Microsoft office certified
  • Honors in Highscool

Languages

English
Professional

References

References available upon request.

Timeline

Inside Sales Coordinator

Herc Rentals
04.2024 - Current

Solutions Advisor

ADT
08.2023 - 12.2024

Foreman

All American Innovations
05.2020 - 12.2024

Togo Specialist

Texas Roadhouse
06.2018 - 05.2020

Bachelor's - Business Management

Eastern Florida State College

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Jah-shua Watts