SHEILA GEHNER
Worden,IL
Summary
Championed initiatives to improve business performance by leveraging extensive knowledge and skills. Guided teams and individuals in adapting to diverse processes, promoting efficiency and growth. Cultivated a resourceful environment focused on meeting company objectives and enhancing service value.
Overview
12
12
years of professional experience
Work History
Inside Sales Coordinator
Renting Solutions/ Vacuum Truck Rental
Roxana, IL
02.2025 - Current
- Handled customer inquiries promptly, professionally and courteously via telephone or email communications.
- Maintained accurate records of all rentals using computer systems such as Microsoft Excel.
- Processed invoices and payment transactions accurately and efficiently.
- Provided administrative support for the rental process, such as preparing documents, handling payments and resolving discrepancies.
- Developed and maintained relationships with customers to ensure customer satisfaction and retention.
- Performed data entry tasks related to rental orders into internal database system accurately.
- Managed scheduling of vehicle deliveries according to customer needs.
- Collaborated with other departments within the organization to provide excellent service to customers.
- Implemented strategies for improving efficiency in order fulfillment processes.
- Completed service requests to forward to maintenance department.
- Collaborated with other departments to coordinate resources needed by sales team.
- Prepared rental and lease agreements, specified charges and payment procedures for use of machinery, tools and other items.
- Coordinated information for customer to apply for credit accounts and assisted with questions
- Communicated with customers to insure timely billing and correct information prior to delivery and invoicing.
- Assisted personnel with Paycom and Certify
- Completed travel arrangements for flights, rental cars and hotel rooms.
- Assisted with repair coordination when service manager was not available including outside repairs
- Provided rental customers with updated insurance and registration information as it was made available
- Billing Collections for Illinois, Oklahoma and Colorado locations
- General organization and purchase of office supplies
Invoicing Specialist
Truck Centers Inc
Troy, Illinois
12.2021 - 02.2025
- Assisted in training staff on proper use of invoicing systems for accurate record keeping.
- Used various portals for authorizations and payments
- Invoiced both warranty and retail service orders
- Obtained purchase orders to close repairs
- Reconciled invoices for customer and warrant disputes.
- Followed up on overdue accounts with customers via phone or email.
- Created customer profiles in the system to track billing information accurately.
- Analyzed discrepancies between customer invoices and payment records.
- Resolved customer disputes and inquiries regarding billing issues promptly.
- Maintained up-to-date knowledge of company policies, procedures, and regulations related to invoice processing.
- Reviewed client contracts for accuracy before creating invoices based on those agreements.
- Updated internal databases with latest customer information including contact details, payment method preferences.
- Optimized existing processes through automation techniques where possible.
- Developed and implemented an efficient invoicing process to streamline workflow.
- Assessed data for deficiencies or errors, correcting incompatibilities and reviewing output.
- Performed basic math calculations to determine appropriate rates for services.
- Processed invoices accurately and efficiently, meeting deadlines consistently.
- Followed internal controls to prevent fraud and ensure financial accuracy.
- Verified accuracy of billing data and revised any errors.
- Order entry
- Telecommunication
- Payroll
- Accounts payable Organizational Skills
- Invoice Processing
- Adaptability
- Problem Solving
- Data Entry Accuracy
- Microsoft Office Suite
- Cash Flow Management
- Attention to Detail
- Payment Tracking
- Team Collaboration
- Dispute Resolution
- Time Management
- Record Keeping
- Deadline Oriented
- Decision Making
- Analytical Thinking
Service Advisor
Truck Centers Inc
Troy, Illinois
07.2021 - 12.2021
- Provided excellent customer service to all guests, demonstrating strong communication and problem-solving skills.
- Scheduled service appointments for customers.
- Educated customers on the importance of regular maintenance using manufacturer's guidelines as a reference.
- Demonstrated proficiency in computer software programs used for tracking customer information, scheduling appointments, ordering parts and invoicing payment transactions.
- Developed relationships with customers by providing professional advice on maintenance and repair services.
- Followed up with customers in a timely manner to ensure satisfaction throughout the service process.
- Engaged in active listening techniques in order to properly understand customer concerns about their vehicles.
- Maintained an organized work area that was conducive to efficient operations.
- Followed repair order processes and instructions to complete orders on time.
- Verified that all paperwork associated with each service visit was completed properly before filing it away for future reference.
- Offered personalized service solutions to customers, resulting in improved customer satisfaction.
- Took notes and recorded information about product issues facing customers.
- Resolved customer complaints promptly and professionally by utilizing effective conflict resolution strategies.
- Assisted other Service Advisors during peak times or when additional support was required.
- Continuously updated knowledge of current products, services, procedures and technologies related to automotive service industry.
- Responded to inquiries from customers about product functionality, pricing information and general questions.
- Utilized organizational skills to manage multiple tasks simultaneously while maintaining a high level of accuracy.
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
- Determined charges for services requested and arranged for billing.
- Followed up promptly on all unresolved cases from previous shifts.
Sales/Customer Service/Operations
Madison Communications
Staunton, IL
05.2016 - 07.2021
- Customer support/sales
- Handles billing inquiries for both residential and business customers
- Conflict resolution
- Researches customers telecommunication needs residential/business
- Cash reconciliation
- Participates in local events promoting Madison Communications
- Assures 911 compliance
- Meets/exceeds sales goals on the monthly basis
- Troubleshooting and resolutions for both residential and business customers for phone, cable TV and broadband service
- Provides radio coverage backup for dispatch - including dispatching trouble and service tickets to technicians in the field
- Provisions new services and makes changes/updates for existing customers
- Processes NSF transactions and provides collection support for payment recovery
- Processes credits and audits accounts to determine applicable credits
- Schedules appointments for repairs and installations
- Prepares and reviews service orders for installation and billing
- Proficient with multiple software/office systems and programs including Microsoft products, Smartsheet, Meta Switch, DHCP and Azar.
- Successfully handled customer inquiries and resolved customer complaints in a professional manner.
- Trained new employees on various operational procedures related to sales activities.
- Demonstrated ability to multi-task by managing multiple orders simultaneously.
- Collaborated closely with other departments for successful completion of tasks.
- Verified accuracy of all sales transactions prior to processing payments from customers.
- Provided detailed information on products, services, pricing, and promotions.
- Utilized upselling techniques to increase average sale amount per customer visit.
- Communicated professionally with colleagues, vendors, and customers at all times.
- Developed strong product knowledge to effectively assist customers with their needs.
- Processed sales transactions accurately and efficiently using point-of-sale system.
- Greeted customers upon arrival and established positive relationships with them.
- Kept accurate records of customer orders for future reference purposes.
- Adhered to company policies regarding returns and exchanges while providing excellent customer service.
- Resolved difficult customer service issues in an effective and timely manner.
- Greeted customers and ascertained what each customer wanted and needed.
- Opened and closed cash registers, balanced cash drawers, and made deposits.
- Computed sales prices, total purchases, and received and processed cash and credit payment.
- Exchanged merchandise for customers and accepted returns.
- Sold merchandise, completed contracts, and arranged for delivery.
- Demonstrated use and operation of merchandise.
- Prepared sales slips and sales contracts.
- Estimated quantity and cost of merchandise required to complete customers' projects.
- Estimated cost of repair or alteration of merchandise.
- Rented merchandise to customers
Inside Sales/Purchasing
Beall Manufacturing
East Alton, IL
11.2015 - 05.2016
- Customer Service
- Figuring cost standards for new/existing part
- Entering customer orders
- Creating work orders for plant
- Scheduling all out-bound shipments - including generating quotes from multiple carriers
- Invoicing shipments
- Portal upkeep - CNH, AGCO
- Purchasing all supplies/materials
- Filing
- ISO manual up-keep
- Sourcing materials for office/plant
- Back up for union payroll
- Margin reports
- Processing invoices for payment
- Collaborated effectively with other departments to ensure customer satisfaction
- Implemented innovative ideas to improve processes within the department
- Utilized excellent organizational skills to manage sales orders, invoices, and client information
- Demonstrated proficiency in customer service by responding to inquiries quickly and accurately.
- Provided administrative support such as scheduling meetings, preparing presentations, and taking notes during meetings
- Utilized time management techniques to prioritize tasks efficiently.
- Utilized aligned software platforms to manage customer and sales data.
Billing Clerk
Fire Safety Inc
Wood River, IL
06.2014 - 11.2015
- Billing for mobile shop, pre-engineered and engineered departments
- Posting payments
- Generating work orders
- Inputting invoices on various customer online portals (Ameren, Boeing, Metro, Ariba, Verisae)
- Provided customer service support by responding to inquiries related to billing matters.
- Verified accuracy of invoices prior to sending them out for payment processing.
- Input bills into system to generate invoices.
- Maintained accurate records of invoices, payments, and account statuses.
- Researched customer underpayments to facilitate collection.
- Analyzed customer accounts to identify discrepancies and resolve billing issues promptly.
- Performed data entry tasks accurately, including entering invoices into accounting software.
- Compiled, verified and sorted information from bills to prepare source data for computer entry.
- Monitored billing and collections processes across multiple customer profiles.
- Assessed data for deficiencies or errors, correcting incompatibilities and reviewing output.
- Performed basic math calculations to determine appropriate rates for services.
- Prepared monthly reports on billing activity for senior management.
- Reconciled invoices with customer payments to identify discrepancies.
- Processed invoices accurately and efficiently, meeting deadlines consistently.
- Supported accounting department with financial reporting tasks.
- Verified accuracy of billing data and revised any errors.
Education
High School Diploma -
Edwardsville Senior High
Edwardsville, IL06.1995
Skills
- Led collaborative initiatives to drive team success in achieving organizational goals
- Managed customer service strategies to optimize client interactions and satisfaction
- Cultivated a positive workplace culture by promoting a friendly and engaging atmosphere
- Oversaw multitasking processes to streamline workflow and increase productivity
- Guided problem-solving efforts to resolve complex issues effectively
- Implemented attention-to-detail practices to uphold quality excellence
Timeline
Inside Sales Coordinator
Renting Solutions/ Vacuum Truck Rental
02.2025 - Current
Invoicing Specialist
Truck Centers Inc
12.2021 - 02.2025
Service Advisor
Truck Centers Inc
07.2021 - 12.2021
Sales/Customer Service/Operations
Madison Communications
05.2016 - 07.2021
Inside Sales/Purchasing
Beall Manufacturing
11.2015 - 05.2016
Billing Clerk
Fire Safety Inc
06.2014 - 11.2015
High School Diploma -
Edwardsville Senior High