Ariel Hayes
Charlotte,NC
Summary
A dependable & efficient team member known for productivity and the ability to complete tasks swiftly. Specialized skills include accurate cash handling, strong customer service, and effective problem-solving. Excel in communication, teamwork, and adaptability, ensuring smooth transactions and positive customer experiences. Friendly and engaging server with history of delivering excellent customer service in busy fast paced settings. Strong payment processing and client engagement skills to promote seamless store operations.
Overview
8
8
years of professional experience
Work History
VIP Bottle Server
Top Shelf Entertainment
08.2023 - Current
- Collaborated with team members to deliver seamless service during high-volume events.
- Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.
- Created memorable experiences for guests through personalized attention and genuine enthusiasm for their celebrations.
- Developed rapport with regular patrons, resulting in repeat business and positive word-of-mouth referrals.
- Delivered exceptional service by attentively engaging with VIP clients and anticipating their needs.
- Contributed to increased sales by effectively upselling premium products and offering tailored recommendations.
Cashier/Stocker
Aldi
10.2021 - Current
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Verified customer age requirement for alcohol or tobacco purchases.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Followed company security procedures for handling large sums of money.
- Stocked shelves with merchandise when needed.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Cashier/Server
Viva Chicken
01.2018 - 10.2021
- Balanced daily transactions on a computerized point-of-sale system.
- Greeted customers and answered any questions they had about the store's products and services.
- Offered outstanding customer service while endorsing loyalty programs to boost sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Cashier/server
Chic-Fil-A
12.2016 - 02.2018
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Resolved customer complaints professionally in accordance with company policy.
- Answered customer inquiries regarding store policies and procedures.
- Ensured compliance with all safety regulations within the store environment.
Education
High School Diploma -
Zebulon B Vance
06-2020
Some College (No Degree) -
Central Piedmont Community College
Charlotte, NCSkills
- Drawer Audit Proficiency
- Client Relations
- Transaction Management
- Client Support
- POS Software Proficiency
- Guest Relations Management
- Consistent Professional Commitment
- Exceptional customer service
- Team collaboration
- Guest inquiries
- Complex Problem-solving
Education and Training
true,other,other
Timeline
VIP Bottle Server
Top Shelf Entertainment
08.2023 - Current
Cashier/Stocker
Aldi
10.2021 - Current
Cashier/Server
Viva Chicken
01.2018 - 10.2021
Cashier/server
Chic-Fil-A
12.2016 - 02.2018
Some College (No Degree) -
Central Piedmont Community College
High School Diploma -
Zebulon B Vance
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