ARIEL JONES

• Address patient concerns with care and professionalism, creating a trusting environment within the clinic.
• Welcome patients with warmth to establish a positive patient experience and friendly atmosphere.
• Coordinate patient appointments and ensure follow-up, process payments, and maintain accurate patient records.
• Manage office phone lines by responding to voicemails, returning calls, and forward messages to appropriate team members.
• Safeguard patient information by adhering to strict HIPAA regulations.

• Greeted customers on the sales floor and assisted shoppers in finding products that met their needs.
• Processed customer returns and exchanges in accordance with store policies to efficiently resolve issues.
• Supported customers in enrolling in loyalty programs and applied rewards to purchases to enhance retention.
• Collected customer feedback at the point of sale and communicated trends to supervisors for service enhancements.

• Processed patient check-ins using EMA, verifying demographics and updating records without errors.
• Communicated appointment changes and pre-visit instructions to patients, lowering same-day no-shows.
• Maintained HIPAA-compliant filing and scanned inbound documents into EMA to improve record accessibility.
• Collected co-pays and posted payments in practice management system, reconciling daily cash drawer totals.

• Resolved customer issues at service desk by applying company policies, leading to increased customer satisfaction and repeat business.
• Responded to phone inquiries regarding store hours and product availability, guiding customers to online ordering options as necessary.
• Assisted customers during checkout with POS system, streamlining transaction times and minimizing complaints.

Dean’s List