Ariel Joslin
Auburn Hills,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Sr Operations Coordinator
Dawnco
Clarkston, MI
03.2025 - 02.2026
- Coordinated daily operations to ensure smooth workflow across departments.
- Managed inventory systems to track supplies and maintain availability.
- Organized meetings with vendors to negotiate pricing agreements.
- Coordinated the resolution of customer service issues in a timely manner.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Service Coordinator
Diamedical USA
Farmington Hills, MI
10.2022 - 02.2025
- Coordinated white glove delivery services and installation projects for priority orders and key accounts.
- Streamlined white glove delivery quotes for cost reduction
- Developed training materials related to service coordination processes.
- Traveled cross-country to oversee projects and provide in-person support for top clients.
- Coordinated closely with outside providers to maintain timely service and product deliveries
- Created reports summarizing operational data for senior management review.
Patient Care Coordinator
Wright & Filippis Medical
Ferndale, MI
08.2021 - 10.2022
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Applied HIPAA privacy and security regulations while handling patient information.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
Education
Bachelor of Arts - History
Wayne State University
Detroit, MI12-2023
Skills
- Project Management
- Vendor Sourcing
- Client Account Management
- Customer Service
- Verbal/written communication
- NetSuite
- Microsoft Office
- Inventory Management
- Scheduling
Strengths
Problem-Solving
Streamlined quoting, product tracking, and installation processes for white glove delivery projects, enhancing operational efficiency and reducing turnaround times. Achieved a significant increase in departmental profit margin from 10% to 36%.
Client Relations
Oversaw large-scale installations of medical devices for key clients, fostering strong relationships that led to increased trust and satisfaction. Successfully boosted sales by leveraging client partnerships to identify and address their needs effectively.
Organization
Coordinated multivendor orders and managed on-site service providers to ensure timely project execution and adherence to customer deadlines. This organization reduced return trips and minimized customer service issues, enhancing client satisfaction and lowering operational costs.
Timeline
Sr Operations Coordinator
Dawnco
03.2025 - 02.2026
Service Coordinator
Diamedical USA
10.2022 - 02.2025
Patient Care Coordinator
Wright & Filippis Medical
08.2021 - 10.2022
Bachelor of Arts - History
Wayne State University