Ariel Knight
Grovetown,GA
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
13
13
years of professional experience
Work History
Patient Service Representative
Center for Primary Care
Evans, GA
08.2023 - Current
- Provide excellent patient care
- Answer phones and send messages to the Doctors and staff
- Navigate through 5 different doctors and back office staff preferences on calls, messages and patient care
- Collect Insurance information/verify information
- Collect co pays and deductibles
- Order all in house ready RX medication
- Keep monthly medication inventory
- Count down cash drawer and make deposits at the end of the night
Lead Patient Service Representative
Solis Mammography
Lewisville, TX
10.2021 - 06.2023
- Enhanced patient satisfaction by providing exceptional customer service and addressing concerns in a timely manner.
- Ensured compliance with organizational policies and procedures through thorough monitoring of daily operations at the front desk area.
- Improved communication between departments by serving as a liaison between patients, healthcare providers, and administrative staff.
- Trained new Patient Service Representatives, contributing to a smooth onboarding process and fostering team cohesion.
- Developed strong relationships with patients by actively listening to their needs and coordinating appropriate services accordingly.
- Provided support during high-volume periods, effectively managing multiple tasks simultaneously while maintaining composure under pressure.
- Assisted with special projects as assigned by supervisors or management, demonstrating versatility within the role of Lead Patient Service Representative.
- Participated in continuous professional development opportunities to stay abreast of industry changes and maintain expertise in the field of patient services.
Patient Service Representative
Solis Mammography
Lewisville, TX
06.2019 - 10.2021
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Trained new staff on filing, phone etiquette and other office duties.
Customer Service
Keeks Designer Handbags
06.2018 - 12.2018
- Managed daily operations/inventory management/Customer service/online marketing
Teller
Ciera Bank
10.2017 - 05.2018
- Customer Service/Teller duties including new accounts and cash handling
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
Customer Service Manager
Once Upon a Child
10.2015 - 10.2017
- Managed daily operations/inventory management/Customer service/online marketing
Sales Associate
Buy Buy Baby
04.2013 - 10.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Receptionist
North Star Diagnostic Imaging
01.2012 - 05.2012
- Collect payments/insurance verification/scheduling
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Education
High School Diploma -
Lewisville High School
Lewisville, TX05-2010
Skills
Timeline
Patient Service Representative
Center for Primary Care
08.2023 - Current
Lead Patient Service Representative
Solis Mammography
10.2021 - 06.2023
Patient Service Representative
Solis Mammography
06.2019 - 10.2021
Customer Service
Keeks Designer Handbags
06.2018 - 12.2018
Teller
Ciera Bank
10.2017 - 05.2018
Customer Service Manager
Once Upon a Child
10.2015 - 10.2017
Sales Associate
Buy Buy Baby
04.2013 - 10.2015
Receptionist
North Star Diagnostic Imaging
01.2012 - 05.2012
High School Diploma -
Lewisville High School