Monique Cid
Alsip,IL
Summary
Dedicated, motivated and adaptable professional aiming to continue career path in patient support. Bringing more than 10 years of interpersonal abilities, quick learning skills and great attention to detail. Consistently demonstrating ability to manage multiple tasks while in a fast-paced setting.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Service Representative
AdventHealth
11.2022 - Current
- Manage patient scheduling and appointment coordination to enhance service efficiency.
- Assist patients with inquiries, ensuring accurate information and timely responses.
- Maintain electronic health records, ensuring compliance with privacy regulations.
- Collaborate with healthcare providers to streamline patient onboarding processes.
- Trained new staff on procedures and best practices for patient interactions.
- Manage five call channels throughout Neuroscience Department: incoming calls from patients, family members, hospital staff and other provider offices.
- Reach out to pharmacy staff for refill approvals and/ or medication discrepancies when needed.
- Collecting payments, co-pays and handling billing procedures.
- Providing education and resources to patients about relevant appointment information.
- Participate in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Serve as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
Education
Bachelor of Science -
Northern Illinois University
Dekalb, IL05-2016
Skills
- Patient Registration
- Office Administration
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Data entry proficiency and typing
- Fluent in Spanish
- Verbal and written communication
- Medical Billing
- Customer/ Patient Satisfaction
- Conflict Resolution Strategies
Accomplishments
- Exceed target call goals by in-taking 200+ calls daily.
- Train and motivate newly hires towards surpassing patient surveys and clinical requests upheld by office guidelines.
- Consistently receiving positive feedback and surveys by patients via Press Ganey platform.
Certification
- Regulatory Compliance Plan (2022 through 2025)
- 2025 Payment Card Industry (PCI) Awareness Education
- CPR Training
- Acute Care Accreditation/ Occupational Safety and Health: (Essentials and Fundamentals)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Swimming
- Travelling
- Photography
- Volunteering
- Chess
- Football
Timeline
Patient Service Representative
AdventHealth
11.2022 - Current
Bachelor of Science -
Northern Illinois University