Contrina Jones
Shreveport,LA
Summary
Certified Phlebotomist, 2023
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Service Representative
David Raines Community Health Centers
Shreveport, LA
08.2024 - Current
- Managed patient inquiries and appointment scheduling using electronic health record systems.
- Coordinated communication between healthcare providers and patients to streamline service delivery.
- Assisted in resolving patient issues, enhancing satisfaction through effective problem-solving techniques.
- Trained new staff on protocols and procedures, ensuring compliance with organizational standards.
- Maintained accurate patient records, contributing to improved data integrity and accessibility.
Doner Tech 2
Lifeshare Blood Center
Shreveport
12.2020 - 04.2024
- Greeted and registered donors into Life Share system.
- Ensured appropriate sterilization of venipuncture region for effective blood donation process.
- Facilitated post-donation check-ups for donors and handled required documentation.
- Implemented effective methods for the proper disposal of hazardous materials.
- Managed the operation of an Apheresis machine to facilitate plasma and red cells donations.
- Executed transportation duties by operating different types of vehicles – box trucks, vans, and buses – for blood drive initiatives.
Cook/Prep
Northwest Louisiana Veterans Home
Shreveport
06.2020 - 12.2020
- Managed meal prepping and cooking for residents
- Checked quality of ingredients before use in order to ensure freshness.
- Performed basic administrative duties such as inventory management, ordering supplies.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Warehouse, Cashier, and Sales Floor
Burlington Stores
Shreveport
11.2018 - 08.2020
- Categorized incoming stock based on department
- Safely and skillfully maneuvered merchandise from the storeroom to the sales area with the aid of a pallet jack.
- Streamlined customer service by effectively maintaining and organizing store merchandise for optimal display.
- Delivered exceptional customer service by efficiently handling purchases through various payment methods including cash, credit/debit cards, and checks
Nutrition Worker
Bossier Parish School Board
Bossier City
09.2008 - 10.2014
- Ensured cleanliness and sanitation standards were upheld in both the cafeteria kitchen and dining area.
- Followed specified recipes and menu guidelines to prepare food items.
- Ensured compliance with safety and health regulations in the handling of food products.
- Contributed to the control of inventory for food, supplies, and equipment.
- Delivered high-quality customer service to a diverse range of individuals including students, faculty, staff, and visitors.
- Managed portion sizes to maintain cost efficiency.
- Guaranteed the adherence to correct temperature protocols for storing food products.
- Efficiently prepared and arranged salad bars, beverage stations, and condiment areas prior to serving meals.
Education
High school diploma - General Studies
Booker T Washington High School
Shreveport, LA05.1996
Skills
Warehouse experience
Food Preparation
Food Service
Phlebotomy
Venipuncture
Cash register
Customer service
Bus driving
Safety Procedures
Equipment Calibration
Sanitation Procedures
Certification
Certified Phlebotomist, 2024
References
References available upon request.
Timeline
Patient Service Representative
David Raines Community Health Centers
08.2024 - Current
Doner Tech 2
Lifeshare Blood Center
12.2020 - 04.2024
Cook/Prep
Northwest Louisiana Veterans Home
06.2020 - 12.2020
Warehouse, Cashier, and Sales Floor
Burlington Stores
11.2018 - 08.2020
Nutrition Worker
Bossier Parish School Board
09.2008 - 10.2014
High school diploma - General Studies
Booker T Washington High School