Contrina Jones
Shreveport,LA
Summary
Certified Phlebotomist, 2023
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Service Representative
David Raines Community Health Centers
08.2024 - Current
- Managed patient inquiries and appointment scheduling using electronic health record systems.
- Coordinated communication between healthcare providers and patients to streamline service delivery.
- Assisted in resolving patient issues, enhancing satisfaction through effective problem-solving techniques.
- Trained new staff on protocols and procedures, ensuring compliance with organizational standards.
- Maintained accurate patient records, contributing to improved data integrity and accessibility.
Doner Tech 2
Lifeshare Blood Center
12.2020 - 04.2024
- Greeted and registered donors into Life Share system.
- Ensured appropriate sterilization of venipuncture region for effective blood donation process.
- Facilitated post-donation check-ups for donors and handled required documentation.
- Implemented effective methods for the proper disposal of hazardous materials.
- Managed the operation of an Apheresis machine to facilitate plasma and red cells donations.
- Executed transportation duties by operating different types of vehicles – box trucks, vans, and buses – for blood drive initiatives.
Cook/Prep
Northwest Louisiana Veterans Home
06.2020 - 12.2020
- Managed meal prepping and cooking for residents
- Checked quality of ingredients before use in order to ensure freshness.
- Performed basic administrative duties such as inventory management, ordering supplies.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Warehouse, Cashier, and Sales Floor
Burlington Stores
11.2018 - 08.2020
- Categorized incoming stock based on department
- Safely and skillfully maneuvered merchandise from the storeroom to the sales area with the aid of a pallet jack.
- Streamlined customer service by effectively maintaining and organizing store merchandise for optimal display.
- Delivered exceptional customer service by efficiently handling purchases through various payment methods including cash, credit/debit cards, and checks
Nutrition Worker
Bossier Parish School Board
09.2008 - 10.2014
- Ensured cleanliness and sanitation standards were upheld in both the cafeteria kitchen and dining area.
- Followed specified recipes and menu guidelines to prepare food items.
- Ensured compliance with safety and health regulations in the handling of food products.
- Contributed to the control of inventory for food, supplies, and equipment.
- Delivered high-quality customer service to a diverse range of individuals including students, faculty, staff, and visitors.
- Managed portion sizes to maintain cost efficiency.
- Guaranteed the adherence to correct temperature protocols for storing food products.
- Efficiently prepared and arranged salad bars, beverage stations, and condiment areas prior to serving meals.
Education
High school diploma - General Studies
Booker T Washington High School
Shreveport, LA05.1996
Skills
Warehouse experience
Certification
Certified Phlebotomist, 2024
References
References available upon request.
Timeline
Patient Service Representative
David Raines Community Health Centers
08.2024 - Current
Doner Tech 2
Lifeshare Blood Center
12.2020 - 04.2024
Cook/Prep
Northwest Louisiana Veterans Home
06.2020 - 12.2020
Warehouse, Cashier, and Sales Floor
Burlington Stores
11.2018 - 08.2020
Nutrition Worker
Bossier Parish School Board
09.2008 - 10.2014
High school diploma - General Studies
Booker T Washington High School