Ariel Rice
Jonesville,NC
Summary
Dynamic customer service professional with proven sales techniques and effective communication skills, recognized for carrying a positive attitude and empathy to everyone I meet. Experienced in inventory management and team leadership, adept at resolving conflicts and enhancing customer relations. Committed to delivering exceptional service and training team members to achieve operational excellence.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Speedway
Jonesville, NC
01.2025 - Current
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
- Adhered strictly to company policies regarding health and safety matters while performing daily tasks such as unloading tanker trucks.
- Completed daily inventory reconciliations to prevent fuel shortages or overstock situations, ensuring adequate supplies for customers.
- Maintained a clean, organized work environment for optimal productivity and safety.
- Actively participated in emergency response drills, enhancing preparedness levels among all staff members.
Front Desk Receptionist
Best Western Hotel
Jonesville, NC
01.2024 - 04.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Crew Member
Bojangles' Famous Chicken 'n Biscuits
Jonesville, NC
04.2023 - 10.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Crew Trainer
Wendys Resturaunt
Jonesville, NC
07.2020 - 08.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Education
GED -
Surry Community College
Dobson, NC06.2024
Skills
- Customer service
- Inventory management
- Appointment scheduling
- Sales techniques
- Conflict resolution
- Team leadership
- Effective communication
- Time management
- Problem solving
- Customer relations
- Problem resolution
- Computer proficiency
- Payment processing
Accomplishments
- Served as a Volunteer Cadet into a Firefighter at Arlington Fire and Rescue for 3 years
Timeline
Customer Service Representative
Speedway
01.2025 - Current
Front Desk Receptionist
Best Western Hotel
01.2024 - 04.2024
Crew Member
Bojangles' Famous Chicken 'n Biscuits
04.2023 - 10.2023
Crew Trainer
Wendys Resturaunt
07.2020 - 08.2022
GED -
Surry Community College