Ariel Solano
Lubbock,TX
Summary
Dynamic individual with hands-on experience in patient access. Brings strong problem-solving skills and proactive approach to new tasks. Proactive and goal oriented with excellent time management and problem solving skills. Known for reliability and adaptability, with capacity to learn and apply new skills. Committed to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Patient Access Manager
Exceptional Community Hospital
09.2023 - Current
- Trained and mentored new employees in our registration department, answered questions and provided insight on patient services.
- Submit insurance authorizations.
- Answered phone promptly and directed incoming calls to correct offices.
- Audit all staff members.
- Coach on any errors that need to be corrected.
- Audit MSQP and QAPI.
- Educated all registration staff personnel regarding updates and changes to job positions.
- Educate staff on EMTALA policy
- Greet patients and visitors professionally and provided friendly, knowledgeable assistance.
Patient Access Representative
Lubbock Heart Hospital
11.2019 - Current
- Greet patients and visitors.
- Updated all patient demographics and insurances.
- Check in day surgery,outpatient and emergency room patients in timely manner.
- Verify insurances through verses insurance portals.
- Collect copays and deductibles.
- Mail out patient itemized bills
- Reduce errors in billing working on Pronto report by accurately maintaining patient records with updated inhumation.
Patient Access Representative
Covenant Medical Center
11.2024 - Current
- Update demographics and insurances.
- Verify insurances.
- Collect emergency room copays.
- Greet all patients and guests.
- Check in pedi and adult emergency room patients.
Patient Access Representative
University Medial Center
06.2015 - 11.2019
- Greeted all patients and guest.
- Checked in emergency room patients.
- Updated insurances and demographics.
- Collected er copays.
- Ran hold bills report
- Verified insurances.
Education
No Degree - Accounting
South Plains College
Levelland, TXSkills
- Customer service
- HIPAA compliance
- EMTALA compliance
- Multitasking and organization
- Strong empathy
- Problem-solving
- Team collaboration
Timeline
Patient Access Representative
Covenant Medical Center
11.2024 - Current
Patient Access Manager
Exceptional Community Hospital
09.2023 - Current
Patient Access Representative
Lubbock Heart Hospital
11.2019 - Current
Patient Access Representative
University Medial Center
06.2015 - 11.2019
No Degree - Accounting
South Plains College
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