Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Amanda Rice

Oconto Falls,WI

Summary

Confident Patient Access Manager with hands-on experience, talent for navigating challenges, and offering 20+ years of expertise in patient access. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Driven and talented leader with aptitude for teamwork.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Patient Access Manager

Hospital Sisters Health System
01.2004 - Current
  • Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
  • Oversee 4 Hospital locations
  • PB and HB knowledge
  • Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
  • Developed highly effective communication, interpersonal and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
  • Educated all registration staff personnel regarding updates and changes to job positions.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

Game Day - Supervisor

Deleware North
08.2023 - Current
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated customer needs and feedback to drive product and service improvements.

Emergency First Responder

Oconto Falls Area Ambulance
02.2002 - Current
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
  • Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
  • Delivered emotional support to patients and families.
  • Handled patient transfers from one medical facility to another.
  • Administered CPR, oxygen and other life-saving medical treatments.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
  • Responded to 911 calls for medical emergencies.

Education

High School Diploma -

Lincoln Way High School
New Lenox, IL
06.1998

Emergency Medical Technician / Intermediate Tech

Northeast Wisconsin Technical College
Green Bay, WI

First Responder

Northeast Wisconsin Technical College
Green Bay, WI

Skills

  • Staff training and development
  • Guest relations management
  • Department coordination
  • Team performance management
  • Customer service
  • Payroll
  • Task delegation
  • Customer service-focused
  • Performance improvements
  • Workload prioritization
  • Staff scheduling

Accomplishments

Franciscan Healing Presence Mission Award - HSHS Wisconsin


Certification

  • Certified Revenue Cycle Representative
  • National Certified Mental Health First Aide

Timeline

Game Day - Supervisor

Deleware North
08.2023 - Current

Patient Access Manager

Hospital Sisters Health System
01.2004 - Current

Emergency First Responder

Oconto Falls Area Ambulance
02.2002 - Current

High School Diploma -

Lincoln Way High School

Emergency Medical Technician / Intermediate Tech

Northeast Wisconsin Technical College

First Responder

Northeast Wisconsin Technical College

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Amanda Rice