Ariel Swaby
IP Casino Resort Spa
Biloxi,USA
1
Language
1
Certification
9
years of professional experience
Dedicated and customer-focused hospitality professional seeking a Server position. Experienced in providing exceptional customer service, taking accurate food and beverage orders, handling cash and credit-card transactions, and building positive guest relationships in fast-paced dining environments. Known for professionalism, reliability, strong teamwork, and the ability to multitask while maintaining attention to detail. Committed to delivering welcoming and efficient table service, ensuring guest satisfaction, and supporting smooth restaurant operations while maintaining high standards of service, presentation, and cleanliness.
Work History
Housekeeper
9 Months- Maintain guest rooms and public areas according to resort cleanliness standards.
- Respond promptly and professionally to guest requests and concerns.
- Inspect rooms for quality assurance and report maintenance issues.
- Manage daily room assignments while meeting productivity goals.
- Contribute to positive guest experiences through attention to detail and service excellence.
Housekeeper
8 Months- Prepared guest rooms for arrivals and departures according to brand standards.
- Restocked room amenities and ensured rooms were guest-ready.
- Collaborated with supervisors and team members to meet occupancy demands.
- Followed safety, sanitation, and infection-control procedures.
- Recognized for maintaining high standards of cleanliness and organization.
Caregiver
7 Months- Assisted clients with daily living activities including meals, grooming, and personal care.
- Built positive relationships through compassionate and attentive service.
- Maintained a safe, clean, and comfortable environment.
- Monitored client well-being and reported concerns when necessary.
- Managed multiple responsibilities while providing individualized support.
Server
1 Year 8 Months- Provided attentive, professional table service by greeting guests, taking accurate food and beverage orders, and ensuring a positive dining experience.
- Delivered food and beverages promptly and accurately, confirming orders and addressing guest requests or concerns efficiently.
- Processed cash and credit-card transactions accurately, handled payments, and maintained organized and balanced cash receipts.
- Recommended menu items, beverages, and add-ons to enhance the guest experience and support restaurant sales.
- Maintained clean, organized dining areas while working closely with hosts, kitchen staff, bartenders, and other servers to ensure smooth restaurant operations.
Technical Support Agent
1 Year- Provided customer support and resolved technical concerns efficiently.
- Maintained high customer satisfaction through effective communication.
- Documented customer interactions and troubleshooting steps accurately.
- Escalated complex issues when appropriate.
- Handled high-volume customer inquiries while meeting performance goals.
Volunteer Food Service Assistant
4 Years- Assisted with church banquets, special events, and community gatherings.
- Accepted guest orders and ensured accurate food delivery.
- Handled cash transactions and balanced payments during events.
- Served food and beverages while providing friendly customer service.
- Assisted with event setup, table preparation, cleanup, and maintaining a welcoming environment.
Tier Two Technical Support Agent
1 Year 2 Months- Resolved advanced customer technical issues across multiple platforms.
- Provided step-by-step guidance to customers experiencing service problems.
- Collaborated with cross-functional teams to improve issue resolution.
- Maintained strong customer relationships through professional service.
- Met productivity and quality assurance standards consistently.
Office Assistant
2 Years 5 Months- Managed office records, filing systems, and administrative documentation.
- Assisted visitors and staff with inquiries and information requests.
- Scheduled appointments and coordinated office activities.
- Performed accurate data entry and maintained confidential records.
- Supported daily office operations to improve efficiency.
Education
High School Diploma
Skills
Customer Service
Guest Relations
Cash Handling
Order Taking
Food Running
Teamwork
Communication
Multitasking
Hospitality
Time Management
Problem Solving
Attention to Detail
Cleaning & Sanitation Standards
Adaptability
Reliability
Professionalism
Certification
- NVQ-J Fundamentals of Customer Engagement
LANGUAGES
English – Native or Bilingual
Timeline
Housekeeper
IP Casino Resort Spa
01.2026 - 10.2026Read More
Housekeeper
Belterra Casino & Resort
05.2025 - 01.2026Read More
Caregiver
Paragon Care
10.2024 - 05.2025Read More
Server
Tacbar
02.2023 - 10.2024Read More
Technical Support Agent
Sutherland Global
01.2022 - 01.2023Read More
Tier Two Technical Support Agent
Advantage Communication
11.2020 - 01.2022Read More
Office Assistant
National Police College of Jamaica NYS
06.2018 - 11.2020Read More
Volunteer Food Service Assistant
Behold The Lord Cometh Assembly
01.2018 - 01.2022Read More
Holy Trinity High School
High School Diploma
Read More
WORK HISTORY
01-2018