ARIEL TORRES
Menifee,CA
Summary
Resourceful Shift Manager known for high productivity and efficient task completion. Skilled in team leadership, operational management, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance team performance and achieve company goals.
Overview
9
9
years of professional experience
Work History
Shift Manager
Cafe Rio
Temecula, California
03.2022 - Current
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Inspected work areas regularly for cleanliness and organization standards.
- Ensured compliance with health and safety regulations.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Provided coaching and guidance to team members when necessary to improve performance.
Cashier
Burlington
Las Vegas, Nevada
07.2021 - 02.2022
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Conducted price checks for special orders or discounts as requested by customers.
- Resolved customer complaints professionally in accordance with company policy.
- Stocked shelves with merchandise when needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Issued receipts, refunds, credits or change due to customers.
Shift Manager
Wendys Restaurant
Temecula, California
06.2016 - 01.2019
- Maintained cleanliness and organization of work area.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Resolved conflicts between employees or customers in a professional manner.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Helped employees accomplish tasks during peak periods.
- Taught staff upselling techniques to meet revenue targets.
Education
High School Diploma -
Temecula Valley High School
Temecula06.2018
Skills
- Customer service
- Teamwork and collaboration
- Flexible and adaptable
- Problem resolution
- Excellent communication
Timeline
Shift Manager
Cafe Rio
03.2022 - Current
Cashier
Burlington
07.2021 - 02.2022
Shift Manager
Wendys Restaurant
06.2016 - 01.2019
High School Diploma -
Temecula Valley High School