Ariel Trent
Union,NJ
Summary
Dynamic and innovative Marketing Compliance Specialist with a proven track record of results. I bring extensive expertise in meticulously reviewing contracts and agreements, adeptly managing compliance databases, identifying and addressing improper sales practices and market violations, and offering valuable advice to executives on industry regulations.
Overview
9
9
years of professional experience
Work History
Marketing Compliance Specialist
Plymouth Rock Assurance
08.2020 - Current
- Collaborate with marketing team, legal department, and other stakeholders to align marketing strategies with compliance requirements.
- Formulate monitoring and auditing processes to track marketing activities and identify potential compliance issues.
- Conduct monthly quality assurance reviews to mitigate the risk of penalties in Market Conduct Audits.
- Manage and communicate state reporting, licensing, and commission requirements for the enterprise.
- Develop and administer training programs to operations team to ensure awareness and adherence to compliance standards.
- Enhance and implement procedures for annual and biennial renewal payments across the company
Communications Chair
Afro-Latino Alumni Association
08.2020 - Current
- Fostered positive relationships with key business journalists in national and trade publications.
- Identified metrics to measure and evaluate effectiveness of public relations campaigns and initiatives.
- Oversaw team of communications and media relations professionals with focus on achieving PR results.
- Authored fresh and engaging press releases and prepared complete press kits.
Auto & Bodily Claims Adjuster
The Hanover Insurance Group, Inc.
10.2018 - 07.2020
- Managed the complete life cycle of insurance claim investigations to guarantee comprehensive resolution
- Interviewed involved parties to construct precise timelines of events.
- Established rapport and sustained regular communication with clients to address and resolve concerns
- Applied claims expertise to identify nuances and streamline the claims resolution process
- Maintained detailed and accurate records for all cases using internal systems
Sr. Claims Resolution Specialist
The Hanover Insurance Group, Inc.
03.2015 - 10.2018
- Conducted investigations, analysis, evaluation, and settlements for personal auto claims
- Proficiently utilized CRM software while managing incoming calls, voicemails, and emails
- Clearly communicated claim and appraisal operations to insureds and agents
- Disseminated policy and endorsement language to insureds and agents nationwide
Education
Bachelor of Arts - Mathematics
Hobart & William Smith Colleges
Geneva, NY05.2014
High School Diploma -
Fiorello H Laguardia High School
New York, NYSkills
- Critical Thinking
- Risk Management
- SQL
- Project Management
- Client Resolution
- Microsoft Office
- Data Analysis
- Regulatory Compliance
- Leadership
- Systems Improvement
Timeline
Marketing Compliance Specialist
Plymouth Rock Assurance
08.2020 - Current
Communications Chair
Afro-Latino Alumni Association
08.2020 - Current
Auto & Bodily Claims Adjuster
The Hanover Insurance Group, Inc.
10.2018 - 07.2020
Sr. Claims Resolution Specialist
The Hanover Insurance Group, Inc.
03.2015 - 10.2018
Bachelor of Arts - Mathematics
Hobart & William Smith Colleges
High School Diploma -
Fiorello H Laguardia High School