Ariele Ferreira Correa
Everett,MA
Summary
Results-oriented Administrative Supervisor with expertise in scheduling management, customer service, and staff training. Proven ability to implement policies that streamline operations and enhance patient experiences.
Overview
10
10
years of professional experience
2019
2019
years of post-secondary education
Work History
Administrative Supervisor
The Braces Place
Somerville, MA
02.2021 - Current
- Streamlined scheduling processes to enhance appointment efficiency and reduce patient wait times.
- Implemented administrative policies that improved workflow and compliance across the office.
- Coordinated team meetings to facilitate communication and address operational challenges.
- Supervisor daily front-office operations, ensuring smooth patient flow for two specialties (surgery & periodontics).
- Delivery high-level customer service to 60-100 patients per day in a fast-paced, high-pressure environment.
- Communicate clearly and professionally with patients experiencing stress or anxiety.
- Manage scheduling, payment processing, and insurance verification with accuracy.
- Resolve patient concerns calmly and effectively, maintaining a welcoming environment.
- Train new employees and guide the workflow of the front-desk team.
- Coordinate with doctors and assistants to ensure efficient operations and timely procedures.
- Multitasking, prioritize, and stay composed under pressure while maintaining organization.
Childcare Provider
Private Family Home
Cambridge, Massachusetts
04.2016 - 03.2020
- Implemented engaging activities to promote child development and enhance learning experiences.
- Maintained organized records of children's progress and activities for effective communication with parents.
- Administered first aid and responded promptly to health emergencies, ensuring children's safety.
- Provided attentive and responsible care to children.
- Communicated clearly with parents and follow detailed instructions.
- Managed schedules, meals and activities.
- Demonstrated patience, reliability, and trustworthiness.
Catering Server
Peak Hospitality
Cambridge, Massachusetts
05.2018 - 11.2019
- Assisted in menu planning and preparation alongside culinary team to ensure timely service.
- Delivered food and beverages to guests promptly, enhancing overall dining experience.
- Maintained cleanliness of dining areas and service stations throughout events.
Education
Everett High School
Everett, MASkills
- Scheduling management
- Customer service
- Staff training
- Policy implementation
- Exceptional
Languages
Portuguese
Native/ Bilingual
English
Full Professional
Spanish
Professional
References
References available upon request.
Timeline
Administrative Supervisor
The Braces Place
02.2021 - Current
Catering Server
Peak Hospitality
05.2018 - 11.2019
Childcare Provider
Private Family Home
04.2016 - 03.2020
Everett High School