Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ariella  Kouhanim

Ariella Kouhanim

New York,NY

Summary

Experienced bottle server who has years of providing superior customer experience in high volume settings. Continuously having the top sales in my venue and being the head server, I have the ability and understanding to work in high pressure and high volume situations. I have worked for a well known corporate nightclub company for over 5 years and have been selected to open both of their newest venues in New York City. I have a large clientele from Tao Group Hospitality that will follow me to Miami and a loyal and valuable group of regulars. I have the ability to promote and sell my own tables and am familiar with selling table minimums based on clients. I am fast, friendly, and attentive to hosting all my tables. I am extremely knowledgeable about the different types of liquor and champagne and very skilled in suggesting and upselling. Being fun and part of the experience is what I do best!

Overview

5
5
years of professional experience

Work History

VIP Bottle Server

Loosies Nightclub - Tao Group Hospitality
10.2023 - Current
  • Skillfully promoted items on bottle list, while assertively up selling menu items
  • Greeted guests upon arrival to their sections and collected payment for table minimums. Checked to ensure payment info was correct and pre-authorized payment.
  • Efficiently and accurately took and delivered orders for bottles. Whilst also preparing cocktails at the table, including chilled and mixed shots as.
  • Contributed to increased sales by upselling premium liquor brands and promoting special offers.
  • Consistently provided professional, friendly and engaging service while constantly checking on guests satisfaction.
  • Quickly recorded transactions in Micros system to deliver prompt service
  • Provided friendly, attentive, genuine service while establishing a rapport with guests.

VIP Bottle Server

Highlight Room - Tao Group Hospitality
10.2023 - Current
  • Increased overall efficiency by training new staff members on proper bottle service techniques and protocols.
  • Delivered exceptional service by attentively engaging with VIP clients and anticipating their needs.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Recommending and selling beverages and bottles to guests
  • Serving drinks and occasionally food to guests
  • Entering all orders into the Point of Sale (POS) system
  • Accepting money and making change when needed

Cocktail Server

Magic Hour Lounge - Tao Group Hospitality
03.2019 - 09.2023
  • Assertively upsold alcoholic beverages and bottles.
  • Developed strong rapport with guests, fostering loyalty and positive word-of-mouth recommendations.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Participated in inventory management tasks, maintaining adequate stock levels for daily operations.

Cocktail Server

Amuse Bar - The Westin New York Grand Central
01.2020 - 03.2021
  • Increased repeat business by mastering the art of upselling and suggesting signature cocktails to customers.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Demonstrated extensive knowledge of spirits, wines, beers, and non-alcoholic beverages to cater to diverse preferences of guests.
  • Anticipated guest needs and provided proactive service.

Education

Law Degree - Buisness Law

University of Miami School of Law
Miami, United States
2027

Bachelor of Science - Business Economics

New York University
New York, NY
2022

Skills

  • Fluent in Micros
  • Up-selling capability
  • 7yrs cocktailing experience
  • Outgoing personality
  • Flexible OPEN schedule

Timeline

VIP Bottle Server

Loosies Nightclub - Tao Group Hospitality
10.2023 - Current

VIP Bottle Server

Highlight Room - Tao Group Hospitality
10.2023 - Current

Cocktail Server

Amuse Bar - The Westin New York Grand Central
01.2020 - 03.2021

Cocktail Server

Magic Hour Lounge - Tao Group Hospitality
03.2019 - 09.2023

Law Degree - Buisness Law

University of Miami School of Law

Bachelor of Science - Business Economics

New York University
Ariella Kouhanim