Arielle Bradley
Pensacola,FL
Summary
Dynamic customer service professional with a proven track record at Amazon, enhancing customer satisfaction through effective problem-solving and relationship building. Skilled in inventory management and decision-making, I excel in high-pressure environments, consistently delivering exceptional service and fostering loyalty. Bilingual communicator dedicated to optimizing customer engagement and operational efficiency.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Offering strong interpersonal skills and keen ability to learn and adapt quickly within dynamic work environment. Brings focus on operational efficiency and customer satisfaction, with hands-on experience in managing schedules and resources. Ready to use and develop organizational and leadership skills in Desired Position role.
Overview
1
1
year of professional experience
Work History
Assistant Manager
FYE
Pensacola, FL
06.2025 - Current
- Supported daily operations by coordinating team schedules and managing workflow efficiency.
- Assisted in training new staff on operational protocols and company policies.
- Executed inventory management processes, ensuring stock levels met demand without excess.
- Collaborated with department leads to streamline communication and enhance team productivity.
- Monitored customer satisfaction metrics, providing feedback to improve service quality.
- Developed training materials to support onboarding processes for new hires.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Associate
Amazon
Concord, NC
08.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Streamlined project workflows for enhanced efficiency, adopting agile methodologies.
Customer Service Representative
Dave & Buster's
Concord, NC
02.2024 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
A.L Brown Highschool
Kannapolis, NC05.2024
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Customer interaction
- Heavy lifting
- Workplace safety
- Cash handling
- Customer engagement
- Decision-making
- Complex Problem-solving
- Relationship building
- Flexible schedule
- Oral communication
- Product knowledge
- Order fulfillment
- Inventory management
- POS system operation
- Bilingual
- Money handling
- Team leadership
- Problem-solving
- Staff training and development
- Staff supervision
- Task delegation
- Staff management
- Conflict resolution
Timeline
Assistant Manager
FYE
06.2025 - Current
Associate
Amazon
08.2024 - Current
Customer Service Representative
Dave & Buster's
02.2024 - 08.2024
High School Diploma -
A.L Brown Highschool