Arielle Cavness
Bastrop,TX
Summary
Reliable professional experienced in bartending and office management. Known for fostering teamwork and developing staff skills. Committed to delivering outstanding service and maintaining high standards in customer interactions.
Overview
26
26
years of professional experience
Work History
Bartender
The Palazio
03.2024 - Current
- Crafted innovative cocktails while maintaining high standards of service and cleanliness.
- Engaged with customers, building rapport to enhance their dining experience.
- Operated POS system efficiently, ensuring accurate order processing and payments.
- Trained new staff on bar techniques and customer service best practices.
- Managed inventory levels, minimizing waste through effective stock rotation strategies.
- Collaborated with kitchen staff to coordinate timely food and drink service during peak hours.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Office Manager
The Palazio
03.2024 - Current
- Managed office supplies inventory, ensuring availability and reducing costs through strategic vendor negotiations.
- Coordinated scheduling for executive meetings, optimizing time management and enhancing team productivity.
- Developed and implemented efficient filing systems, improving document retrieval time and organizational clarity.
- Streamlined communication between departments, fostering collaboration and increasing operational efficiency.
- Conducted onboarding processes for new employees, facilitating seamless integration into company culture and operations.
- Oversaw daily office operations, identifying areas for improvement to enhance workflow processes and employee satisfaction.
- Reduced environmental impact by initiating recycling program and promoting paperless processes.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Completed bi-weekly payroll for 100 employees.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Bartender
Lake House 1441
01.2021 - 06.2025
- Increased customer satisfaction by providing excellent service.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Upheld strict regulations for safe alcohol service and food safety.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Office Manager
The Landing Strip
02.2016 - 06.2023
- Maintained up-to-date knowledge of office software tools, providing training to staff on best practices and features.
- Assisted in budget preparation, monitoring expenditures to align with financial objectives and improve resource allocation.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Completed bi-weekly payroll for 60 employees.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Bartender
The Landing Strip
09.2000 - 02.2016
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Education
No Degree - Dental Assistant
Everest College
Austin, TX05-2010
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Cleanliness and hygiene
- Responsible alcohol service
- Complex Problem-solving
- Payment processing
- Handling difficult customers
- Alcohol awareness
- Food service
- Team training and development
- Beverage preparation
- Inventory
- Staff management
- Health codes compliance
- Changing beer kegs
- Basic accounting
- Order management
- Organizational growth
- Point of sale systems
- Bar equipment use
- Bar restocking
- Maintaining a clean bar
- Identification verification
- Fast learner
- Honest and dependable
Timeline
Bartender
The Palazio
03.2024 - Current
Office Manager
The Palazio
03.2024 - Current
Bartender
Lake House 1441
01.2021 - 06.2025
Office Manager
The Landing Strip
02.2016 - 06.2023
Bartender
The Landing Strip
09.2000 - 02.2016
No Degree - Dental Assistant
Everest College