Arielle Echols-Bell
STNA
Cleveland,OH
Summary
Highly efficient shift supervisor well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level team member position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I have over six months of experience as a phlebotomist and a certification of completion for my training. I have a certification of completion for my STNA training. My objective is to obtain a full-time position as a STNA; where I can utilize my skills and continue to grow in my STNA career.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Shift Supervisor
CVS Pharmacy
Lyndhurst, OH
11.2023 - Current
- Managed over 50 customers purchases per day.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw daily operations of a department, ensuring smooth workflow and timely completion of tasks.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Established performance metrics for a team, consistently tracking progress towards goals and making adjustments as needed.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw loading and unloading of packages in warehouse.
Dietary Server
Menorah Park Center For Senior Living
Beachwood, OH
12.2022 - 09.2023
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
- Supported needs of over 25 residents - person wait staff who attended to specific needs of countless customers daily for dining restaurant with social relevancy and intentionality.
Education
Certification - Nursing Assistance
First Hands Health Careers
Richmond Heights, OH 09.2024 - 09.2024
Certification - Phlebotomy
Medcert
Maple Heights, OH 12.2023 - 01.2024
High School Diploma -
Charles F. Brush High School
Cleveland, OH 08.2019 - 05.2023
Skills
Flexible Schedule
Workplace Safety
Teamwork and Collaboration
Safety Understanding
Problem-Solving
Organizing Work Stations
Decision-Making Capabilities
Following Instructions
Bathing Assistance
Basic Life Support
Patient Care
Patient Transfers
Feeding Assistance
Dressing assistance
Vital signs monitoring
Timeline
Certification - Nursing Assistance
First Hands Health Careers
09.2024 - 09.2024
Certification - Phlebotomy
Medcert
12.2023 - 01.2024
Shift Supervisor
CVS Pharmacy
11.2023 - Current
Dietary Server
Menorah Park Center For Senior Living
12.2022 - 09.2023
High School Diploma -
Charles F. Brush High School
08.2019 - 05.2023