Arielle Hill
Fort Lauderdale
Summary
Driven professional with a proven track record in insurance verification and customer service, notably at Patient Care America. Excelled in streamlining operations, enhancing data management with superior computer skills, and fostering team collaboration. Demonstrated expertise in maintaining compliance with HIPAA, achieving pre-authorizations, and elevating customer satisfaction through excellent communication and a friendly, positive attitude.
Overview
9
9
years of professional experience
Work History
Insurance Verification/PA Specialist
Patient Care America
08.2022 - Current
- Educated staff on organizational mission and goals to help employees achieve success.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Trained new staff on current, correct insurance verification procedures.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Performed various administrative tasks by filing, copying and faxing documents.
Customer Service Representative
Alorica/ID.ME
02.2022 - 07.2022
- Responded proactively and positively to rapid change.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Delivered prompt service to prioritize customer needs.
- Trained staff on operating procedures and company services.
- Exhibited high energy and professionalism when dealing with clients and staff.
Receptionist
Rosen Materials
02.2019 - 03.2021
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Handled assignments independently with good judgement and critical thinking skills.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Assistant
McArthur High School
09.2015 - 06.2016
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
- Proofread and edited documents for accuracy and grammar.
- Volunteered to help with special projects of varying degrees of complexity.
Education
High School Diploma -
Mcarthur High School
Hollywood, FL06.2016
Skills
- Computer Skills
- Troubleshooting
- Active Listening
- Decision-Making
- Quality Assurance
- Problem Resolution
- Organization and Time Management
- Critical Thinking
- Problem-Solving
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Excellent Communication
- Customer Service
- Calm Under Pressure
- Microsoft Office
Timeline
Insurance Verification/PA Specialist
Patient Care America
08.2022 - Current
Customer Service Representative
Alorica/ID.ME
02.2022 - 07.2022
Receptionist
Rosen Materials
02.2019 - 03.2021
Assistant
McArthur High School
09.2015 - 06.2016
High School Diploma -
Mcarthur High School