Arielle Ramirez
Castle Hayne,NC
Summary
Developed extensive knowledge of restaurant operations and guest engagement through 16+ years at Texas Roadhouse. Excelling in team leadership and employee training with setting a high standard. Ensure a fun, friendly, positive attitude for guests while driving operational goals.
Overview
17
17
years of professional experience
Work History
Service Manager
Texas Roadhouse
Wilmington, NC
08.2009 - Current
• Oversaw front of house operations, ensuring exceptional service delivery and guest satisfaction.
• Engaged in diverse roles across four Texas Roadhouse establishments to support consistent brand standards and guest needs.
• Resolved guest complaints promptly, ensuring positive dining experiences.
• Monitored service staff performance and provided feedback for improvement.
•Hired, trained and supervised team of service staff members to meet restaurant goals.
•Developed training materials for new hires to maintain quality standards in service.
Education
High School Diploma -
East Meadow High School
East Meadow, NYSkills
Positive attitude
Team leadership
Multitasking and organization
Problem-solving
Reliable and responsible
Employee training and development
Outgoing and energetic
Policy and procedure enforcement
Timeline
Service Manager
Texas Roadhouse
08.2009 - Current
High School Diploma -
East Meadow High School