Arielle Thornton
Slidell,LA
Summary
A committed & motivated job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I have over 5 years of customer service and problem solving abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Banker & Teller
CAPITAL ONE BANK
Slidell, LA
03.2022 - 01.2023
- Advised customers on bank products, services and financial planning options.
- Resolved problems or discrepancies concerning customers' accounts.
- Completed daily cash balancing and operated ATMs.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Maintained updated knowledge through continuing education and advanced training.
Call Center Reservationist
HARRAHS CASINO & HOTEL
New Orleans, LA
07.2018 - 02.2020
- Resolved guest concerns with knowledge of hotel systems and excellent communication skills.
- Provided customer service to ensure guest satisfaction.
- Updated reservation records, availability, rates and other data into computer system.
- Answered calls for 32 different properties with polite tone of voice to provide general information and answer inquiries.
Head Hostess
Fulton Alley
New Orleans, LA
08.2016 - 07.2018
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Took reservations from patrons by phone or online.
- Provided excellent customer service to ensure guest satisfaction.
- Trained new staff on proper hosting procedures and policies.
- Managed financial transactions including payments, refunds, discounts.
Education
Associates Degree - Business Management
DELGADO COMMUNITY COLLEGE
12.2021
High School Diploma -
Mcdonogh College Preparatory School
New Orleans, LA05-2013
Skills
- Quickbooks
- Administrative Skills
- Scheduling
- Communication
- Microsoft Office
- Customer Service
- Telephone Transfers
- Inbound Customer Calls
- Cash Handling
- De-Escalating Conflicts
- Call Center Operations
- Complex Problem-Solving
Certification
- Career & Technical Certificate in QuickBooks
- Certificate of Technical Studies in Entrepreneurship
Personal Information
Title: Customer service
References
References available upon request.
Timeline
Banker & Teller
CAPITAL ONE BANK
03.2022 - 01.2023
Call Center Reservationist
HARRAHS CASINO & HOTEL
07.2018 - 02.2020
Head Hostess
Fulton Alley
08.2016 - 07.2018
Associates Degree - Business Management
DELGADO COMMUNITY COLLEGE
High School Diploma -
Mcdonogh College Preparatory School