Summary
Overview
Work History
Timeline
Generic

ARIEN Smith

Dallas,TEXAS

Summary

Seasoned Customer Service Representative with 3.5 years of experience in diverse remote roles, adept at resolving grievances and enhancing client satisfaction. Skilled in managing high-volume calls, maintaining service quality, and fostering positive customer relationships. Seeking to leverage comprehensive support skills and product knowledge in a new Customer Service Representative position

Overview

2025
2025
years of professional experience

Work History

Customer Service Associate

Goodwill
  • Greet and assist customers with inquiries and transactions
  • Provide information about store products, services, and donation procedures
  • Address customer concerns and resolve complaints effectively and courteously
  • Process sales transactions accurately using cash registers or point-of-sale systems
  • Handle cash, credit, and debit card payments, and issue receipts

Customer Service Representative

TeleDirect
  • Provided comprehensive customer support by addressing inquiries, booking reservations, and managing request fulfillment, ensuring client satisfaction and service efficiency
  • Resolved issues effectively, facilitated escalation protocols when necessary, and maintained a high level of service by prioritizing tasks and responsibilities
  • Enhanced client understanding and engagement with products and services through clear communication and educational efforts, contributing to a supportive customer experience

Customer Service Representative

Conn's Home Plus
  • Delivered high-quality customer service, resolving inquiries efficiently through inbound calls by providing accurate information in line with established service standards
  • Managed and diffused complex customer situations with diplomacy, ensuring satisfactory resolutions and maintaining customer loyalty
  • Liaised effectively with management, conveying customer feedback and progress in service-related issues, contributing to the continuous improvement of service delivery

Customer Service Representative

Amazon
Remote
07.2023 - 03.2024

Customer Service Representative

Amazon
Remote
09.2022 - 06.2023

Customer Service Representative

Amazon
Remote
03.2021 - 08.2022

Customer Service Representative

Amazon
Remote
01.2020 - 02.2021

Timeline

Customer Service Representative

Amazon
07.2023 - 03.2024

Customer Service Representative

Amazon
09.2022 - 06.2023

Customer Service Representative

Amazon
03.2021 - 08.2022

Customer Service Representative

Amazon
01.2020 - 02.2021

Customer Service Associate

Goodwill

Customer Service Representative

TeleDirect

Customer Service Representative

Conn's Home Plus
ARIEN Smith