Offering compassionate and patient-focused approach with readiness to learn and grow in healthcare environment. Brings understanding of healthcare landscape, delivering strong communication and problem-solving skills. Ready to use and develop these skills.
Overview
7
7
years of professional experience
Work History
Health Navigator
Main Street Rural Health
05.2023 - Current
Evaluated program effectiveness using data-driven approaches, leading to continuous improvement of health navigation services.
Enhanced patient engagement through personalized care and follow-up appointments.
Collaborated with interdisciplinary teams to develop coordinated care plans, improving overall patient satisfaction and health.
Assisted patients in navigating healthcare, resulting in timely access to appropriate services.
Consulted with medical staff and ancillary department to eliminate barriers to delivery of care and identified service delivery problems and potential for patient management intervention.
Reduced emergency department visits by identifying high-risk patients and providing targeted interventions to address their unique needs.
Provided emotional support during difficult times for patients and families, helping them to manage stress and anxiety through different coping mechanisms.
Organized patient schedules and assisted in planning transportation and payments.
TELLER
West Plains Savings and Loan
03.2021 - Current
Drafted currency and transaction reports at close of each business day.
Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier's checks.
Identify customer needs, provide information on new products and services, and direct customers to branch representatives as needed.
Maintains supply of cash and currency and turns in excess cash and mutilated currency.
Greeted customers with professionalism and friendly and courteous demeanor.
Balanced cash drawer and maintained full accountability for assigned cash on hand.
Entered customer transactions into computers to record transactions and issue computer-generated receipts.
Answered telephones to assist customers with questions and inquiries.
Used computers and calculators to calculate daily transactions.
COUNTER SALES
Hirsch Feed and Farm Supply
04.2019 - 02.2021
Computed sales prices, total purchases and received and processed cash and credit payment.
Arranged and display merchandise to promote sales.
Described merchandise and explained use, operation and care of merchandise to customers.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Inventoried stock and requisitioned new inventory.
Exchanged merchandise for customers and accepted returns.
Greeted customers and ascertained what each customer wanted and needed.
Watched for and recognized security risks and thefts.
Answered questions regarding store and merchandise.
Cleaned shelves, counters and tables.
Opened and closed cash registers, balanced cash drawers and made deposits.
NEW WEB AND MEDIA ASSISTANT
Missouri State University
12.2017 - 12.2018
Company Overview: New Web and Media
Developed flyers and presentations for product and service promotion.
Answered telephones to route caller to appropriate individual or address general questions.
Maintained and updated calendar of meetings and events to track and organize activities.
Produced films and other video products, regulate distribution and operate film library.
Maintained company archives.
New Web and Media
COUNTER SERVER
Missouri State University
01.2018 - 10.2018
Company Overview: Food Services
Served and accepted payment from customers.
Prepared food, maintained accurate food inventories.
Ensured that the food prep area and kitchen are cleaned and sanitized at the end of the night shift.
Ran cash registers.
Cleaned and polished counters, shelves, walls, furniture, or equipment in food service areas or other areas of restaurants and mop or vacuum floors.
Carried trays from food counters to tables for cafeteria patrons.
Filled beverage and ice dispensers.
Washed glasses or other serving equipment at bars.
Food Services
Education
No Degree -
Missouri State University
West Plains, MO
Skills
Patient confidentiality
Care coordination
Health education
Resource navigation
Community resources
Medical terminology
Teamwork
Problem-solving
Time management
Multitasking
Excellent communication
Patient education
Active listening
Patient support
Relationship building
Timeline
Health Navigator
Main Street Rural Health
05.2023 - Current
TELLER
West Plains Savings and Loan
03.2021 - Current
COUNTER SALES
Hirsch Feed and Farm Supply
04.2019 - 02.2021
COUNTER SERVER
Missouri State University
01.2018 - 10.2018
NEW WEB AND MEDIA ASSISTANT
Missouri State University
12.2017 - 12.2018
No Degree -
Missouri State University
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